Operate as the sole coordinator of order management for all orders placed in the United States. Efficiently processes web orders and oversee inventory management to ensure timely and accurate order fulfillment. Proactively identify and address backorders, ensuring customer demands are met and minimizing delivery delays. Coordinate with external fulfillment teams to ensure orders are shipped in a timely manner, tracking shipment progress, and providing updates to customers as necessary. Monitor inventory levels and proactively manage stock replenishment to meet demand while minimizing overstock and shortages. Collect and analyze data related to order processing, inventory levels, and customer feedback to identify trends, patterns, and areas for improvement. Collaborate with international team to effectively communicate monthly sales and inventory data to ensure order fulfillment.

Served as the primary driving force behind overhauling and centralizing the forecasting process for the logistics organization by analyzing and reporting weather risks impacting operations as a whole. Led teams to diagnose ambiguous problems, create solvable questions, measure risks/opportunities, and surface business recommendations to maintain business positioning and driver morale. Revamped the bonus structure by utilizing historical trends, developing a homegrown forecasting system, and conducting post-weather event analysis to evaluate market impacts and performance. Held full accountability for the market’s strategic planning, KPI development/reporting, and building high-performing teams across all operations.◈Increased productivity for 20+ operation managers by saving 660+ hours of forecasting work and increased driver engagement by 30% by standardizing messaging via the company’s phone app.◈Performed advanced business analytics to better understand the drivers of operational, market, and courier performance.

Guided and directed the company’s delivery operations genesis and growth in the largest market of the US by managing the P&L, evaluating trends, and creating solutions to business barriers in the market. Architected staffing plans for operations managers and dispatchers to quickly ramp up new delivery markets to maximize growth and profit strength. Stood in a high capacity of trust to resolve business challenges and make recommendations to balance service, cost, and efficiency with market performance. ◈Improved delivery times and decreased costs by optimizing delivery zone scheduling for 500+ restaurants in downtown Manhattan, NY.◈Successfully developed 8 operational specialists, of which 4 received promotions by putting in place training, coaching, mentoring, and performance management criteria. ◈Facilitated operational meetings to improve information flow between operations, sales, and account managers as part of an ongoing team-building strategy.

Led a team of dispatchers accountable for overseeing 20+ self-delivery service markets on the east coast. Reviewed a cascade of real-time data as an early warning system to ensure deliveries were made according to estimates. Drove the need to improve courier-related technology and top-graded talent to fill operational roles to ensure market success.

Built and strengthened relationships with restaurant leadership to improve their delivery operations by selling and training them on using the company’s suite of mobile app products. Led client-facing meetings to share industry insights and identify revenue potentials for the company’s top 50 accounts. Transitioned 100+ restaurants to the company’s platform as a better method of receiving and tracking their delivery orders.

Held full accountability for troubleshooting technical issues associated with the company’s brand suite of universal remote-control products. Identified by management as a “top performer,” resulting in being designated as the lead trainer for new hires.