Support Account Manager in the field of Customer Cares and Billing Software, Arbor BP/OM/FX/ComverseONE.Responsible for the support for communication service providers in EMEA such as CellC, Orange Luxembourg, UPC, UCELL, Hotmobile.Operation manager for projects Cap Gemini expertise center, Completel, Wind(Italy), Telemobil (Romania), CellC (South Africa), UPC, Mobistar (Belgium), Orange Luxembourg.Role:- Developing & maintaining a close relationship with customers, on-site… Show more Support Account Manager in the field of Customer Cares and Billing Software, Arbor BP/OM/FX/ComverseONE.Responsible for the support for communication service providers in EMEA such as CellC, Orange Luxembourg, UPC, UCELL, Hotmobile.Operation manager for projects Cap Gemini expertise center, Completel, Wind(Italy), Telemobil (Romania), CellC (South Africa), UPC, Mobistar (Belgium), Orange Luxembourg.Role:- Developing & maintaining a close relationship with customers, on-site visit, regular conf calls - Follow up of client tickets- Analyzing their requirements and recommending products/solutions to meet them- Managing the client projects, such as upgrade, migration, audit, sizing. - Reporting to hierarchy, escalation - Coordination between support, R&D and release teams- Account management for international accounts Show less

Software engineer in Alcatel TITN AnswareSpecification, development, integration and support of "Customer Care & Billing" software in the intelligent network, collaboration with a multi-cultural team for foreign customers Projects : Telecom Tunisia, Mobinil, OPT_NC, Tikiphone

Modeling of the mailing system for potential customers