Ken Notthoff Email & Phone Number

California, United States

Orange County, California, United States

Orange County, California, United States

Phoenix, Arizona Area

Responsible for driving multi dwelling unit (MDU) and Single-Family Development (SFD) community’s revenue, connects and penetration while ensuring B2B and B2C customer satisfaction. Develops, implements, and leads sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization.• Provides leadership and vision to develop a strong sales culture for a 10-12 member high-performance Account Management sales team that works with developers, property managers, leasing agents sales agents and owners in developing winning strategies that drive connects, penetration and revenue growth for Cox.• Builds successful partnerships with Border Partners within different Cox departments to better serve customer needs and solve problems.• Positions and builds relationships with C-Level officers• Monitors and analyzes High Value (HV) property specific and HV regional portfolio sales performance, and takes accountability for driving improvements in connects, product penetrations, sales revenue growth, sales productivity, sales quality and optimization of customer satisfaction.• Effectively resolves complex customer complaints concerning all areas of the company in a win-win fashion by building rapport with the customer using interpersonal techniques and creative problem-solving skills• Provides market feedback to help shape and change market strategies.• Drives the team toward sales and revenue goals through coaching, monitoring and feedback sessions.• Develops and implements reporting mechanisms to monitor and measure the effectiveness of programs implemented.• Establishes and leverages strong business partnerships across all regions and with Center boundary partners to maximize communication and representation on the sales elements of the business to maximize effectiveness.

Foothill Ranch, Ca

Serving more than 6.2M customers, including 2.9M digital cable subscribers, 3.5M internet subscribers and almost 3.2M digital telephone subscribers, our mission is to connect customers to the people and things they care about most.Regional Account Manager (2016 – Present)• Maintained near 100% to goal through 2017/2018, on a ~$90M revenue portfolio, by minimizing the impact of new competition through the development of countermeasures to competitor actions at the owner/executive and the property level• Successfully negotiated and implemented a digital marketing program, in which 100% of the Property web pages contained Cox’s key products and services. Based on this program, company moved forward with similar initiatives on a national basis• Managed and executed high-profile Executive Briefings, reinforcing company’s ability to secure exclusive rights on properties represented by firms, resulting in 100% exclusive rights agreements with one key client• Facilitated the strategy and development of a National Consultant rate card. Successfully rolling out to key clients and garnering support from internal stake holders• As a Client Advocate, executed business reviews (QBR/JBR) to uncover “pain points.” Improving client satisfaction, driving revenue growth, achieving a 100% exclusive rights renewal in 2017 with key client

Orange County, Ca

Providing consulting, operations and project management services to employers and professionals-in-transition.

Orange, Ca

Engaged premier clients (startups, to the top 20 of the Fortune 500), surpassing KPI goals for retention by building strong relationships with stakeholders. Promoting the value of our software/hardware/service products and building confidence as a trusted advisor and implementation specialist.

Orange, Ca

Retained and grew principle clients, through initiatives that improved business practices, freed up valuable resources, reduced costs, and opened new opportunities.

Orange, Ca

Effectively managed sales, delivery, implementation, 24x7x365 support, billing and revenue recognition activities for key client accounts, including the two largest US Telecommunications providers (AT&T and Verizon).

Orange, Ca

Successfully managed 12+ member, 24x7 hardware and software Customer Support teams. Supported our top 5 customers on platforms processing over 30 million calls monthly, while providing system availability over 99.5% annually.

Hired to manage the delivery, installation and turnover of numerous Call Center platform implementations, including $4M Directory Assistance and Intercept System for Pacific Bell.

Westlake Village, Ca

Designed, documented, implemented and supported dedicated videoconferencing rooms for Dupont, Shell, Sikorsky, KPMG, Hughes Aircraft, and other top customers in the US and Western Europe.

Laurel, Md

Recruited to implement and support $1M+ videoconferencing platform for US Navy and EDS. Promoted to Project Engineer/Customer Support Manager and Room Designer.

Bachelor'S Degree, Business Economics And Management With Social Psychology Emphasis

Graduate

This invitation-only series is presented by Kimberly Roush of All-Star Executive Coaching, Cristi Haley-Stover of Platinum Resource Group.