Kwon Lee Email & Phone Number

Jongro-Gu, Seoul, Korea

Microsoft (FTE) Partner Service Account Manager (PSAM) Jan, 2012 – Jul, 2015 Role & Responsibilities Escalation Management Support Reviews Strategic account planning / Reporting Top issue, product bugs and issue resolution.  Resource Coordination Develop and maintain a detail project plan for implementing Help Desk requirements.Technical Background Office365 Cloud Business (Cloud – SaaS) Exchange/SharePoint/Link/FOPE Online 2010 Active Directory Cloud related technologiesAccounts (Partner) KT Corporation (Main)Microsoft Korea (Contingent Staff) Project Manager Apr, 2011 – Jan, 2012 The purpose of this project was to integrate between KT BSS system and Microsoft MSSDP to provision Office365 orders automatically. Customer adopted Russian solution named as Parallels Automation.  KT Office365 Syndication Project ( Apr. 2011 ~ Jan.2012) Design Service Plan (KT Office365 Service Plan) Support Workstream o Help desk setup / Training Technical Workstreamo MOSI integration with KT BSS. Business Operation Workstream KT SaaS Market Place Project (Aug. 2011 ~ Dec.2012) Moscow, Russia ( Nov.2011 ~ Dec. 2011) To manage developing schedule. Risk and Issue management.Technical Area Microsoft Office365 Microsoft Exchange Online 2010/Microsoft SharePoint Online 2010/Microsoft Lync Online 2010 Parallels Automation (PBA/POA) RPC-xml/WS-Security

Architect and Sr. Consultant May, 2006 - June, 2009Technical area Database consulting – SQL Server architecture design, OLTP database modeling, SQL Server troubleshooting, SQL Server performance tuning Business intelligence consulting – BI architecture design, Data warehouse modeling, Analysis Service cube design, Reporting Service, PerformancePoint 2007, MOSS, ETL design .NET Web application development consulting Development process consulting(Agile or CMMI) Understanding of MSF & MOFProject experience Samsung Semiconductor BI (Feb. 2009 ~ Jun, 2009) Amkor Technology (Semi Conductor Manufacture Corp) BI (Oct.2008 ~ Feb.2009) LG CNS , EDW (Sep. 2008~ Oct.2008 : BI) Samsung Life Insurance, Upgrade SQL Server 2005 (Dec. 2007~ Jun. 2008 : OLTP) Microsoft System Center 2007 KT NeOSS, Improving Performance Project (Mar. 2007~Dec. 2007 : OLTP/OLAP consulting) Pusan Bank, Windows Vista Compat Issue, Internet Banking system (Jan. 2007~Feb. 2007 : Windows Vista/SQL consulting) KT Bizguard, ALM & SQL Server 2005 (Sep. 2006 ~ Dec. 2006 : SQL consulting) Fine Bank, Internet Banking system : performance improvement (Jul. 2006 : SQL/.NET consulting) Citi Bank, Internet Banking system : performance improvement (Sep. 2006 : SQL consulting) KT, Next Bizmeka system (Jul. 2006~Sep. 2006 : SQL/.NET consulting) Pusan Bank, Internet Banking System, Internet Banking system (Jul. 2006 : SQL/.Net Consulting)

Seoul

DBA(Database Administrator) Jun.2002-Apr.2006At the early stages as a DBA, I performed logical/physical modeling with Microsoft. After that, I led to manage DBA and improved performance as a leader in DBA Group.  Designed Logical/Physical Modeling Performed Migration project : Oracle to SQL Server 2000 Performed performance tuning. Managed DBA group and took sessions about SQL Server and Manageability.Project experience KT NeOSS Phase 4, Operating Support System (Feb. 2006~Apr. 2006 : DBA) KT NeOSS Phase 3, Operating Support System (Feb. 2005~Dec. 2005 : DBA) KT NeOSS Phase 2, Operating Support System (Feb. 2004~Dec 2004 : DBA) KT NeOSS Phase 1, Operating Support System (Jun. 2003~Dec. 2003 : DBA)

Seoul