Kenneth Park Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Managing, Deployment and Fault finding in all End User Computing including AV, Voice, Networks (Physical and Logical), Active Directory, Azure and Microsoft 365.
• Maintaining IT stock levels, asset management, and equipment recovery.
• Onsite and remote support of staff covering range of technologies from workstation to network devices.

Brisbane, Australia

• Team Leader for the Telecoms Facilities Management (TFM) team as a customer onsite role for Queensland Health.Responsibilities Included:
• Overseeing day-to-day operation for a team of 8 staff.
• Discovering training needs and providing coaching / motivating team members
• Teaching and training team members on various customer service strategies
• Communicating expectations, assignments, and responsibilities clearly and professionally
• Handling escalations and special projects to customer satisfaction Delegating tasks and setting deadlines

Brisbane, Queensland, Australia

• QLD Health Business Applications team required assistance from DXC to assist with several duties related to Voice and Paging. While in this position I was asked to carry out the following:
• Create and manage all Change requests to Voice and Paging services within the QLD Health network. This includes logging Changes into ServiceNow, liaising with all key stakeholders, attending various compliance meetings.
• Managing and maintaining Problem records on behalf of the DIS V&P group in conjunction with other teams in QLD Health and with the contract Vendors or Carriers where required.
• Creating documentation to give a better understanding of logging and managing Changes within the team, outlying the different stages of the Change process.

Brisbane, Australia

• Incident Management, Non-Standard Request Fulfillment, and Carriage Provisioning as a customer onsite role for Queensland Health.Responsibilities Included:
• Incident Management and Non-Standard Request Fulfillment, ensuring logging, follow up and communication within SLA requirements.
• Carriage Provisioning, fulfillment of Voice and Data services including ISDN, Multiline, GWIP, Dark Fibre, 1300/1800 Freecall Services, and other non-standard services. Role also included chairing of customer/vendor.

Brisbane, Australia

Provided End to End service assurance to Optus Business Premium Managed customers.Responsibilities include:>Diagnosing faults and obtaining relevant information for carrier investigations.>Managing customers, vendors and other stakeholders to ensure customer faults are resolved in atimely manner.>Proactively managing backlog and prioritising customer.

Brisbane, Australia

Level 2 Technical support for ADSL, 3G and Satellite internet connections.Responsibilities included:>Managing Service Technicians>Logistics, stock ordering and distribution.>Recruitment and training of level 1 support staff.>Knowledge Base Creation>Documenting roles and procedures.

Brisbane, Australia

Tier 2 Apple Desktop and Portable Technical Support SpecialistResponsibilities included:>Technical support over the phone to both new and experienced users.>Technical Support to Education and Government Customer>Education and Key customer technical support for users of all skill levels.>Knowledge Base Creation>Mentoring of Tier 1 Technical Support Agents

Bachelor Of Information Technology, Information Technology - Network Major

Cisco Routing and Switching, Sub-netting Database Management Systems Organisations & Management Systems Analysis Business and Technical.

Itil Foundation V3

Hltaid003 Workplace First Aid - Prove First Aid, Hltaid003 Workplace First Aid - Prove First Aid

Diploma, Information Technology (Networking)

Implement server virtualisation for a sustainable ICT system Install and manage complex ICT networks Manage an enterprise virtual.