➤ Successfully exceeding productivity goals month over month by providing strategic member service.➤ Achieving top 3 on Personal Training Team in client retention efforts and implementing successful member programs.➤ Continuously developing new strategies to drives sales through current member relationships and positive interactions.➤ Increasing sales by 30% through the implementation of new member programs, fitness presentations, and incentives.➤ Liaising with sales management, marketing, and other internal/external delivery partners to provide input and feedback.➤ Staying on top of trends and innovation within the industry to help cultivate relationships with prospective members.➤ Improving member satisfaction through expert resolution of conflict, issues, and concerns to increase rapport and sales.➤ Maintaining up to date on all client needs including member upgrades, payments, and account changes.➤ Greeting all members as they enter the establishment and always providing outstanding customer service to each guest.➤ Organizing and executing client follow up, training staff in customer experience models, and assisting with gym events.➤ Conducting needs assessments or surveys to determine interest in, or satisfaction with, wellness and fitness programs

➤ Global Content Manager – eMotive Communications, Inc. – 2007 to 2008➤ Licensing Coordinator – Infospace Mobile, Inc. – 2005 to 2006➤ Product Marketing & Creative Coordinator – Beachbody.com – 2003 to 2005