Keegan Woloss Email & Phone Number

Buffalo, Ny, Us

Buffalo, Ny, Us

Buffalo, New York, United States

As the Education and Training Specialist, I design, develop, deliver, and evaluate engaging learning material that covers product implementation, adoption, and other product specific needs, as well as ongoing professional development for both of our Course Evaluations products (Anthology Evaluate and Anthology Course Evaluations) and other products in the Teaching & Learning space.

Buffalo, New York, United States

Serving as the first touch point for campuses, this role possesses valuable expertise and an abundance of knowledge that member campuses leverage to implement and successfully adopt the tools within our solution, ultimately achieving their launch goals.

Amherst, New York, United States

Assistant Coach for Sweet Home High School Girls Varsity Lacrosse Team. 2023 Conference 4 Champions2024 Conference 3 Champions

Buffalo/Niagara, New York Area

Product Support Coordinator – Baseline, CE, CEI, 360° Leadership Surveys, Rubrics, EngageInteract with campuses, as well as their consultants, using effective written and verbal communication to troubleshoot a variety of issues across several SaaS products while maintaining a positive outlook and collaborative attitude Assisted with the integration of an acquired IDEA product (360° Leadership Surveys), and serve as primary point-of-contact in Support for one-off contracts and instructional materials, as well as support site documentation regarding AAC&U alignment Key AchievementsIn one year of employment, 3,458 tickets solved (14.90 per day) with roughly 99% satisfaction and almost immediate turnaround time“Keegan is a great asset to your company! I truly appreciate his willingness to go above and beyond the call of duty. I always receive exceptional customer service from him and I am particularly grateful for the fact that he ‘follows through’ on the requests to ensure that our needs are met.” –Delaware State U. Primary

Buffalo/Niagara, New York Area

Community & Sales Events Brand AmbassadorWarmly engage with current and potential customers to increase the reach of the company Outcomes shared with management to adjust or realign current initiatives for long-term success.Restaurant OperationsTrusted with general supervision roles and various restaurant responsibilities and tasks, as needed and requested, by senior restaurant management. Identified, developed, and wrote standardized operating procedures for key employment positions later used by key management for on-boarding and training new employees.Customer RelationsCoordinate comprehensive, thoughtful customer service to guests in a rapidly changing environment.Key Achievements2018 “Employee of the Year” out of 70 employees: Recognized for excellent work ethic, attention to detail, positivity, flexibility, love for the customer, and dedication to overall company success.

Buffalo/Niagara, New York Area

Regional branch support for 100+ bank locations, point of contact for specific branch needs. Prioritized and resolved unique branch needs through the use of tickets, emails, and phone calls with various teams and third-party vendors.Processed branch transactions effectively and accurately through multiple electronic invoicing systems.Compiled and reported daily spreadsheets via Excel to Construction and Property Management department.Key Achievements Monitored bank-wide vendor, analyzed vendor charges, and reported inconsistencies costing third-party vendor over $100,000, ultimately impacting M&T’s annual budget.

East Aurora, New York

Used data to forecast and plan Toy Store needs and stock to meet seasonal timeline, collaborating with various departments around headquarters to break holiday season benchmarks.Served as an integral team member and reliable individual to identify, plan, develop, and implement innovative solutions for Toy Store display and customer experience.

Master Of Education - Med, Educational Culture, Policy, And Society

Originally began in Student Teaching before transitioning to a different degree. Research included but not limited to: Tracking Students.

Bachelor'S Degree, History

Activities and Societies: MCLA Men's LacrosseFocus on American History. Minor in Political Science. Credit hours in Biology, Chemistry.