Demonstrate exemplary communication skills – written, over the phone, and in-person – and a fast, effective response rate with both social and corporate clientsCreate room blocks for all eventsBe super organized and computer-savvyStep up to the challenge of going out on sales calls and pitching to new clientsJuggle a wide range of demands in a fast-paced environmentPitch in and help co-workers to support the teamGo the extra mile to make clients feel welcome, informed, and cared for

Greet, register, and assign rooms to guests of the hotel as well as make and confirm reservationsAnswer all incoming phone calls as well as assist guests with anything they may need during their stayCommunicate efficiently with other departments like housekeeping and maintenance to ensure everything is running smoothlyPerform simple bookkeeping activities as well as review accounts and charges with guestsProvide exceptional customer service to all guests

Takes on role of leader and directs team when higher authority isn't thereEnsures everything is running smoothly at the pool and beach Frequently conversate with guests to ensure everything is going wellWorks longer shifts and is flexible working different tasks

Exceeding guest expectations in service deliveryLearned to detect safety concerns and prevent violations on the pool deck, beach, and the lobbyParticipated in all COVID safety protocols and enforced them

Responded to guest requests for assistanceTrained to detect safety concerns and prevent violations on the pool deckEnsured the locker room and pool deck were clean and organized at all times