Managing Meetings and Special Events Operations and Budgets• Researches and analyzes new products, pricing and services of competition.• Apprises property of all groups that will impact property operations.• Executes event management strategy that is aligned with the company’s business strategy and leads its execution.• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.Managing Profitability• Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.• Creates opportunities to upsell during event planning.• Manages department controllable expenses to achieve or exceed budgeted goals.Ensuring Exceptional Customer Service• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.• Sets a positive example for guest relations.• Interacts with guests to obtain feedback on product quality and service levels.• Responds to and handles guest problems and complaints.• Empowers employees to provide excellent customer service.• Ensures employees understand expectations and parameters.• Strives to improve service performance.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Meetings and Special Events Operations and Budgets• Researches and analyzes new products, pricing and services of competition.• Apprises property of all groups that will impact property operations.• Executes event management strategy that is aligned with the company’s business strategy and leads its execution.• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.Managing Profitability• Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.• Creates opportunities to upsell during event planning.• Manages department controllable expenses to achieve or exceed budgeted goals.Ensuring Exceptional Customer Service• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.• Sets a positive example for guest relations.• Interacts with guests to obtain feedback on product quality and service levels.• Responds to and handles guest problems and complaints.• Empowers employees to provide excellent customer service.• Ensures employees understand expectations and parameters.• Strives to improve service performance.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Clerical duties, including answering phones, transmitting memos, and filing Planning conferences, social events and daily meetings for some of the most reputable companies worldwideGenerating food and beverage, catering, and room revenue through strategic sales and marketingEnsuring accurate distribution of information through grids, banquet event orders and resumes

Present event meals in a timely and appealing manner Helped to create the overall experience as specified by each organization

Ensured the ladies and gentlemen (associates) of three outlets needs were met in a fair and consistent manner through problem-solving and motivation In-Room DiningFacilitated timely deliveryMonitored food quality and presentationLobby LoungeEncouraged optimum service through timeliness and quality of service Developed menus in an effort to increase sales and enrich guests experiences Club Lounge Guaranteed the best possible personalized service was delivered

Liaison between meeting/ event planners and hotel. Guaranteed the overall needs and wishes of the group guests are met

Responded to customer inquiries regarding basic checking and savings accounts Improved employee engagement and advancement through team building activities