Kyana Kemp Email & Phone Number

Indianapolis, Indiana, United States

Chicago, Illinois, United States

- Responsible for managing a staff of 20 - 25 people both on site and remotely. - Serving as the direct line of communication between employees and company owners.- Complete all employee related administrative duties including recruiting, hiring, training, and managing payroll. - Investigate all employee issues and conflicts both internally and externally and find ways to reach a resolution. - Handle disciplinary and termination procedures.- Conduct performance and wage reviews.

Greater Chicago Area

- Executed precise and visually appealing drink presentations, contributing to a positive customer experience and minimization of product use - Managed daily cash handling, reconciled cash registers, and maintained accurate financial records- Thrived in a fast-paced environment, making real - time decisions to align with budgetary constraints and operational needs. - Developed relationships with patrons and created an inviting environment to generate repeat guests

Greater Chicago Area

- Maintained a high level of accuracy in order taking and delivery, minimizing errors and enhancing customer satisfaction. - Collaborated on a team of 8 - 15 people to obtain an efficient operation of the establishment. - Appropriately suggested recommendations to guests in order to increase restaurant sales and achieve daily quotas.

West Lafayette, Indiana

- Create a nurturing and stimulating environment for two children under the age of 7 - Assisting with self-care and hygiene, including diapering - Facilitating homework help and additional tutoring on a daily basis for the 7 year old - Instilling good manners and a sense of responsibility - Performing drop-off and pick-ups from school and extra curricular activities

Chicago, Il

As guest service agent; - Staffed the 24 hour conference housing front desk in 502 unit hotel- Review and confirm housing numbers, unit type, linen service, meal requirements, and proper documentation for arriving conference groups- Checked conference guests into and out of appropriate units - Act as a guest contact, fielding guest calls and requests- Perform necessary concierge duties- Assist with maintaining key inventory and security, re-encode and make new keys when necessaryAs Room Attendant;- Verify room statuses prior to guest check-in and after guest check-out - Complete room status reports and update system accordingly - Keep room inventories up to date; update any changes to housing assignments and listsAs Housing Shift Supervisor - Supervise Guest Service Agents and Guest Room Attendants

Indianapolis, Indiana

- Operated several attractions throughout the park including the carousel, roller coaster, train, and 4D theater- Maintained overall cleanliness and safety of park by performing general housekeeping duties - Ensured safety of guests by performing safety checks throughout their visit- Connected with guests to obtain feedback for customer satisfaction review

West Lafayette, Indiana

- Organized math and reading activities in the classroom for kindergarten aged children- Assisted staff in mentoring children

Bloomington, Indiana Area

- Directed shuttle ticket sales and operations at the Indianapolis International Airport ground transportation booth- Consulted with customers to evaluate needs and determine appropriate travel schedule booking- Consistently improved guest satisfaction through timely resolution of travel conflicts for groups averaging 120 persons- Remained in frequent communication with shuttle drivers and headquarters to ensure route efficiency

Bachelor’S Degree, Hospitality And Tourism Management

Concentration in Marketing & Sales, Minor in Communications, Certificate of Entrepreneurship

Core 40 With Academic Honors

Activities and Societies: Varsity Cross Country, Varsity Track & Field, Yearbook Co-Editor-in-Chief