Kyanna Austin Email & Phone Number

Tallahassee, Fl, Us

United States

United States

Tallahassee, Florida, United States

-Administering daily office operations, not restricted to filing documents, maintaining social media accounts, and operating general office equipment-Concise effective communication used to liaise with students, parents and other departments within university on behalf of Director of Student Support.-Manages calendar activities, meeting logistics, catering and review of draft correspondence. - Engage, support, and provide assistance and information to FAMU students on a daily basis in a busy and changing environment. - Responsible for providing a fast turnaround of customer requests. Working in a team setting where communication must be used effectively. Coordinating amongst coworkers to improve usage and increase productivity of IT support resource.

Tallahassee, Florida, United States

-Managed Hospitality and Guest Services teams including over 50 -75 volunteers, directly communicated with those teams’ directors to ensure development of the team’s education and talent was being completed-Served as single point of contact across multitude of departments including Worship, Social Media, Families and Kids, Operations and outside guest as needed-Developed strategies for training and equipping our volunteers to best serve the guests we received-Held team directors accountable and made sure everyone knew their role expectations-Coordinated all large special events catered to our guests such as our annual Anniversary party, Field Day, Themed parties and Movie Nights.-Helped identify and discern new leaders for teams within the church-Counseled and led young women through spiritual journey and helped with different conflicts within seasons as they came about.

United States

Collaborates within a team environment to ensure processing orders for ITS- provided services are completed timely. Duties include coordinating efforts regarding installation and information changes and/or updates for networking configurations (VLANs, ACLs, IP scope), access security systems, telephone VolP, and Centrex system features (voice mail, cable TV, data lines/circuits, video conferencing, or multi conferencing bridge), cellular services and mobile devices, and directory/e911 updates.Responsible for data integrity and quality control for order processing system from order receipt, translation of user needs into standard telecommunications language using appropriate order forms, coordination of all resources (internal and external) to meet timely fulfillment, order status, accurate billing information, and ensuringcustomer follow-up and satisfaction. Uses reporting tools (predefined and custom reports in order system) to identify and correct billing, order routing, and informational errors. Designs, maintains and generates management reports to support all functions.Conducts regular on-site customer visits, training, and follow-up for clarification of order requests and support of all ITS products and services. Makes recommendations and coordinates additions, changes, and/or enhancements based on customer contact, and oversees implementation, if necessary. Acts as a team leader or team member, either independently or with other areas of ITS/FSU on special projects to implement or enhance ITS's products and service. Performs and completes multiple tasks and projects simultaneously in a time- sensitive manner.Liaison to a multitude of outside vendors, campus departments, and internal/external customers to ensure customer satisfaction and appropriate turnaround times for fulfillment of all requests to ensure smooth operations for all activities.