Kyara Smith, Mba Email & Phone Number

Florida, United States

• Reimage and intune laptops from Win 10 to Win 11, ensuring secure and standardized system configurations across the organization; managed domain user accounts and integration into Active Directory.
• Create and manage tickets using Jira to provide support and solutions for end users.
• Manage company equipment assets using AssetTiger, ensuring accurate tracking, maintenance scheduling, and inventory control.
• Conduct mock phishing campaign simulations using KnowBe4, targeting organization users to assess their response to phishing attempts, and analyze the results to improve cybersecurity awareness and training programs.
• Monitor and detect threats using SIEM tools, analyzing security incidents and proactively mitigating potential risks to strengthen organizational defenses.
• Set up and configure workstations for employees, providing seamless onboarding and operational efficiency.

• Handled an average of 525 tickets monthly across calls, emails, and chats, ensuring prompt and effective resolution of user issues to meet metrics and high satisfaction levels.
• Provide efficient remote technical support using Bomgar, troubleshooting and resolving user issues promptly to minimize downtime.
• Manage password resets and Multi-Factor Authentication (MFA) setup through Active Directory, strengthening security and ensuring seamless user access.
• Troubleshooted software and hardware issues, including Microsoft 365 and academic applications, ensuring uninterrupted functionality and a seamless user experience.
• Managed escalations, resolved Tier 2 technical challenges, and supported secure system access through Active Directory.

United States

• Maintained high productivity levels by submitting an average of 120-140 forms weekly through strategic task scheduling and effective prioritization.
• Exceeded recruitment goals consistently, surpassing weekly, monthly, and quarterly targets by at least 20%, demonstrating a strong ability to meet and exceed expectations.
• Leverage LinkedIn and Indeed for candidate sourcing, driving a 40% increase in interview rates and strengthening the talent pipeline.

Jacksonville, Florida, United States

• Conducted over 50 outbound calls daily, increasing candidate submissions by 48% and driving a consistent pipeline of qualified talent.
• Achieved $60,000 in gross profit within six months by spearheading revenue growth through strategic candidate placements.
• Recruited health and education professionals using platforms such as ZipRecruiter, web responses, and Bullhorn, directly contributing to increased sales and overall company profitability.
• Collaborated with marketing teams to source and align top-tier candidates with open roles, averaging 2-3 successful placements weekly.
• Coordinated and managed interviews between candidates and directors, ensuring a streamlined and efficient hiring process from scheduling to feedback collection.

Jacksonville, Florida, United States

- Prioritized tasks and completed an average of 8 planograms/sales planners weekly, ensuring that merchandise was correctly displayed and easily accessible for customers.- Met and exceeded defined productivity and quality metrics by 40% on a weekly basis, ensuring that all merchandise was accurately picked, sorted, and stowed in a timely manner.

Master Of Business Administration - Mba, It Management

Activities and Societies: Women in Technology

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Bachelors Of Science, Human Services, General