• Reimage and intune laptops from Win 10 to Win 11, ensuring secure and standardized system configurations across the organization; managed domain user accounts and integration into Active Directory.• Create and manage tickets using Jira to provide support and solutions for end users. • Manage company equipment assets using AssetTiger, ensuring accurate tracking, maintenance scheduling, and inventory control.• Conduct mock phishing campaign simulations using KnowBe4, targeting organization users to assess their response to phishing attempts, and analyze the results to improve cybersecurity awareness and training programs.• Monitor and detect threats using SIEM tools, analyzing security incidents and proactively mitigating potential risks to strengthen organizational defenses.• Set up and configure workstations for employees, providing seamless onboarding and operational efficiency.

• Handled an average of 525 tickets monthly across calls, emails, and chats, ensuring prompt and effective resolution of user issues to meet metrics and high satisfaction levels.• Provide efficient remote technical support using Bomgar, troubleshooting and resolving user issues promptly to minimize downtime.• Manage password resets and Multi-Factor Authentication (MFA) setup through Active Directory, strengthening security and ensuring seamless user access.• Troubleshooted software and hardware issues, including Microsoft 365 and academic applications, ensuring uninterrupted functionality and a seamless user experience.• Managed escalations, resolved Tier 2 technical challenges, and supported secure system access through Active Directory.

• Maintained high productivity levels by submitting an average of 120-140 forms weekly through strategic task scheduling and effective prioritization.• Exceeded recruitment goals consistently, surpassing weekly, monthly, and quarterly targets by at least 20%, demonstrating a strong ability to meet and exceed expectations.• Leverage LinkedIn and Indeed for candidate sourcing, driving a 40% increase in interview rates and strengthening the talent pipeline.

• Conducted over 50 outbound calls daily, increasing candidate submissions by 48% and driving a consistent pipeline of qualified talent.• Achieved $60,000 in gross profit within six months by spearheading revenue growth through strategic candidate placements.• Recruited health and education professionals using platforms such as ZipRecruiter, web responses, and Bullhorn, directly contributing to increased sales and overall company profitability.• Collaborated with marketing teams to source and align top-tier candidates with open roles, averaging 2-3 successful placements weekly.• Coordinated and managed interviews between candidates and directors, ensuring a streamlined and efficient hiring process from scheduling to feedback collection.

- Prioritized tasks and completed an average of 8 planograms/sales planners weekly, ensuring that merchandise was correctly displayed and easily accessible for customers.- Met and exceeded defined productivity and quality metrics by 40% on a weekly basis, ensuring that all merchandise was accurately picked, sorted, and stowed in a timely manner.