Configuring, Maintaining, and Implementing Metro Network Services: Responsible for setting up, managing, and optimizing metro network services to ensure seamless operation.Synthesis of Network Resources: Optimized network performance by integrating and managing metro network resources, including equipment and connection capabilities.Planning and Design Guidelines: Drafted and adhered to planning and design guidelines as assigned, ensuring compliance with industry standards and best practices.Proficient in Network Technologies: Extensive experience with MPLS, Layer 2/3 VPNs, VPLS, QoS, VRF, TCP/IP, and routing protocols including BGP and OSPF. Skilled in traffic load balancing to optimize network performance. Analytical and Technical Skills: Applied strong analytical and technical skills to solve moderate to high complexity network and product issues, ensuring optimal performance

Responding to network alerts and hardware malfunctions.Diagnosing and troubleshooting network errors.Tracking and documenting network issues and compiling incident reports.Day-to-day network performance monitoring (metro network, upstream, backbone and customers)Trouble ticket generation and response; carrier interface and escalationsDeployment and maintenance of network monitoring, analysis and reporting toolsEscalate any performance issue to Operation team and Operation managementSupport the operation team for L1/L2 troubleshootingManage Phone calls from Customers for Services complaints, need to solve basic problems over the Phone politely, provides service information by answering questions and offering assistanceFault handing and escalation (identifying and responding to faults on systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).Prepare and generate Daily and Weekly Reports.Open, update, and close trouble tickets

24x7 shift support for the company and customers network.Level 2 network troubleshooting, operations support and escalations of next level support.monitoring of NMS systems (Cacti, Nagios, Smokeping, etc.).Prepare incident reports, including findings with analysis.Respond to incident calls and ensure the SLA to our clients.Frequency/Wireless Design Planning