Kristien Martin Ramos Email & Phone Number

Quezon City, National Capital Region, Philippines

Account Management- Enable end-to-end services to e-commerce brands (warehousing, platform management, business reports and strategy, fulfillment)Lead Management:- Regularly on the look-out for potential clients- Approach potential clients personally and via cold emailPlatform Management:- SaaS integration using BigSeller and Ginee- Shopee, Lazada, Tiktok, Shopify and Zalora- Collaborate with the team to add new products across the platforms, ensuring accurate product descriptions, images, and pricing, and enroll in-platform activities and campaignsCommunity Manager:- Engage with customers through live chat and emails to address inquiries and facilitate salesMerchandise Tracking Requests:- Liaise with logistics provider to track shipmentsBusiness / Financial Reports- Prepare weekly reports summarizing stores/sales performance, customer feedback, and recommendations for improvementInventory Management:- Monitor inventory and trigger purchase orders for replenishment- Oversees both physical and virtual warehouse and ensures accuracy of stocks on handReturn Requests:- Assist customers with return requests, guiding them through the process- Ensures customers receive refunds and/or replacements

Taguig, National Capital Region, Philippines

•Oversee a team of campus staff (16)•Oversee all campuses within area of responsibility (Taguig and some parts of Makati)•Set direction for projects and initiatives•Take care of well-being of staff•Manage interpersonal relationships•Quarterly assessment for each staff•Identify burning issues and solutions of the team•Plan and approve all finance related matters (budget, salary, etc.)•Led major projects such as Regional Convergence and Youth Camp / Retreat•Invited as resource speaker for topics on Values Formation, Personality Development, Mental Health, Leadership and more•Represent and engage in organization's leadership meetings• Preach on a weekly basis• Oversee Internship Program

National Capital Region, Philippines

- Oversees a team of campus staff (5) and volunteers- Oversees highschools within area of responsibility- Oversee internship program- Preach on a weekly basis- Led major events such as Summits, Seminars, and National Teachers' Month

National Capital Region, Philippines

- Invited as resource speaker for topics on Values Formation and Personality Development- Partner with principals, teachers and guidance counselors for possible campus initiatives- Worked on Regional Staff Summit as operations and logistics- Coach, mentor and empower students in leadership, integrity, faith and excellence- Planned and Executed major events in the ministry

Manila, National Capital Region, Philippines

I handled the expansion projects to 2 different cities.Did some administrative works.