Kyera Ylagan Email & Phone Number

Las Vegas, Nv, Us

New York, New York, United States

- Leads elicitation of requirements and documents system specification design as agreed upon with stakeholders for software implementation projects throughout the software delivery lifecycle.- Works with Programmers, Technical Writers, Technical Architects, Product Owners, QA specialists, and other stakeholders to design system integration (API, file-based) solutions particularly in the billing, payments, accounting, and general ledger domain.- Develops and implements standard operating procedures adhered to by internal and external stakeholders.- Tests APIs when integrating with client systems using Postman and SQL queries that I have written myself.- Creates and maintains Jira dashboards for establishing processes and tracking overall health of projects both internal and with clients.

Greater New York City Area

Greater New York City Area

Greater New York City Area

United States

Provided organizational support to the founder and CEO in opening enrollment from 0 to a 60% full class in Fall 2017 and increased enrollment by 12% in Spring 2018. Delivered training programs after completion of 20 hours of Montessori training

- Worked alongside the Head of Operations of LTE Business Line in creating annual plans impacting 47 diverse organizations globally (US, Europe, and Asia) for projects related to competence development, internal tools, database, and processes. Monthly project status reports presented to senior management.- Led the creation and development of onboarding and training plans during company merger and achieved 100% successful onboarding for over 4,000 employees- Hosted 24 global business line meetings attended by 47 diverse organization representatives from US, Europe, and Asia, streamlining requirements and project status updates across the business line- Launched key technical competence internal training certification in cooperation with key subject matter experts, SW developers, and planning team and achieved target of 80% completion for the business line

− Analyzed technical design and inputs from R&D and other relevant stakeholders in 2G, 3G, and LTE projects to create technical content including procedures, feature and specification descriptions− Performed editorial reviews and corrections to document’s layout, format, GUIs, language, and terminology adhering to DITA and Topic-based writing standards using FrameMaker and oXgen− Verified technical correctness by facilitating a series of technical reviews by Subject Matter Experts and functionality testing by Integration & Verification department− Utilized quality assurance and defect reduction methods, such as Root Cause and Escape Defect Analyses in fault management and documentation maintenance

Home-Based

English teacher in an online classroom setting covering topics such as grammar, reading comprehension, IELTS/TOEFL preparation, and conversational English among other things

Conducted media watches and provided communication plans for the country's number one retail company

Master'S Degree, Ms. Management And Systems

"a unique program that provides strong business leadership skills and comprehensive knowledge of information technologies that can enable.

Bachelor Of Arts (Ba), Communication Research

Activities and Societies: UP StreetDance Club, UP Communication Research Society