Kye Sutphin, A-Csm, Cspo Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Greater Atlanta Area

This position is responsible for leading cross functional teams to support the successful delivery of complex organizational Information Technology and other business driven IT projects. Primary responsibilities include creation and evolution of core technical project management processes and methodologies for the organization that directly supports strategic and fiscal goals, as well as creation of effective and efficient processes for communicating progress.

Greater Atlanta Area

As a Demand and Project Manager, my main job is to understand incoming requests for Human Capital Data and manage project efforts for strategic and large scale tactical projects. In addition to managing projects, I’m also responsible for optimizing processes around receiving and fulfilling requests. Gathering and analyzing data about the kind of requests that come in to better align resources, setting expectations around project timelines, and ensuring that sensitive Human Capital Data is handled in a way that minimizes risk are all squarely in my wheelhouse. Process Optimization Highlights:► Created an availability matrix that tracks all team members’ work allowing projects to be assigned and completed more efficiently► Instituted estimation best practices to set realistic expectations around project deadlines► Introduced project plan templates to outline all major milestones and develop relevant communication plans for each project► Created various materials including slides, Excel spreadsheets, and dashboards to clearly communicate the amount of work the team accomplishes in any given period► Provided data analysis to highlight the need for additional resources ► Managed delivery of regulatory reporting resulting in a 75% decrease in fulfillment time

Atlanta, Ga

General Role/ Responsibilities► Consistently delivers assigned projects on time and under budget► Develops and shares best practices with the team including User Story and Acceptance Criteria Primer► Partners with stakeholders and Technology Steering Committee to identify and prioritize projects► Manages budget and technical constraints (including planning, scoping, executing SOWs)► Prepares requests for proposal (RFPs) and manages vendor communications► Gathers business requirements and assists with prioritization of requirements ► Develops and modifies business processes to solve problems► Leverages Jira and Confluence to curate, plan, and monitor projectsCurrent Projects► Mobile website improvements► Security Overhaul ► Intranet improvements(Currently contract employee working through Hays)

Norcross, Ga

As an Agile Project Manager, my focus is on delivery, process, and people. I focus on delivery as it relates to completing sprints at a product/team level. I am a Scrum Master and an Impediment Remover responsible for problem solving while focusing on deliverables and outcomes of projects. I assist my teams by limiting work inflow via product backlog based on product and team velocity. I manage and coordinates sprint activities while also coordinating dependency and interdependency work. I also act as a process coach maintaining agile methodology and standards while creating the appropriate amount of consistency across teams.My key focus areas are:►Lead 3 Agile teams through all Scrum ceremonies including daily standup, sprint/release planning, estimation, sprint/release review and retrospectives►Facilitated story creation, management, and progress tracking►Lead 1 Kanban team through planning, technical tasking, and demo►Used both Jira and Mingle to manage projects and drive behavior; increased velocity and lower cycle time►Managed major software (SasS) projects from concept to completed service; reported to Product Director, Director of Agile Project Management, and VP of Website Development as needed►Mapped dependencies to eliminate roadblocks and ensure timely delivery►Coached both individuals and businesses in Agile/Lean principles including Scrum and Kanban►Skilled in data analysis in Jira, Mingle, Salesforce, TeamTrack, Microsoft Excel ►Certified Scrum Master since 2014

Norcross, Ga

Creating and optimizing process across all areas of the business. Making B2B partnering easier, strengthening relationships with existing clients, and improving the overall user experience. Providing creative solutions to help teams execute their work in more effective ways. ► Optimized process to handle customer requests; saved ~ 100 hrs/month► Automated reporting saving 40hrs/month► Standardized onboarding approach saving 24 hrs/week and providing additional transparency and consistency

► New design process: 92% cost savings; 80% decrease in turnaround time over quarter► Decreased Time to Revenue by 66%► 63% increase in client contact► Centralized knowledge base for internal and international teams► Developed procedures for and trained US and international teams.

The Talent Network Project Coordinator is focused on ensuring all new Talent networks are built, delivered and made live, ensuring the accuracy and quality of all Talent networks meets the established expectations and working with sales and clients to ensure expectations are clear, realistic and to provide an excellent experience throughout the delivery process.Instrumental in development of new fulfillment process; decreased turnaround time by 76%.Trained Subject Matter Experts leading to faster and more accurate issue resolutions. Triaged and tracked common issues; developed standard issue resolutions for all support techs. Wrote scripts, educational material, and process diagrams for external clients and internal support teams.

Greater Atlanta Area

The role of the Client Support Specialist is to provide post-sale support, training and facilitate product usage to corporate clients and internal sales team.Managed part of CareerBuilder’s largest Enterprise Level sales office. Instrumental in creating relevancy evaluations and teaching tools for both Sales Reps and clients.100 % NPS rating and consistent Top Performer.Rookie of the Quarter - Q3 2012

Assisted in the development and launch of Quantal’s new Risk and Attribution reporting platform Quantal PAR.Developed and shared unique insight into niche markets by analyzing existing and prospective clients as well old case files and issue resolutions.Crafted marketing materials, product brochures, email campaigns, and website copy for Quantal and our partners.Created client centered demonstrations.

Instituted proactive customer service leading to greater client satisfaction and product confidence. As a result 74% of clients now report that they are highly satisfied with the Bullrun productActively tracked client complaints, solutions, and requests leading to more responsive product development and increased overall client satisfaction Instrumental in client retention during two major server swapsDesigned several marketing demos for use in sales calls and professional conferences

Raised company compliance by more than 47%Managed and revamped phone system leading to greater productivity and client satisfaction Took active role in implementation of online nursing exams further raising company compliance Created marketing flyers currently in use by company

Ba, Philosophy

Activities and Societies: Member Phi Sigma Tau - The International Honor Society in Philosophy.Magna Cum Laude with Departmental Honors.

Bachelor'S Degree, Philosophy