• Led and supervised a team of 6 Area Managers, 100+ hourly associates, and continually develop managers for career progression • Led team to Q1 2023 WoW rate and cost efficiency improvements while exceeding KPI goals and received Amazon’s Gold Status for Gen 11 launch sites• Exceeded Amazon Robotics benchmark standards for Generation 11 Amazon Facilities during launch phase• Weekly cross-functional department forecasting and planning meetings to establish labor needs to maintain organizational staffing, hiring needs, and cultural health among immediate department• Deep dive daily and weekly trends to create action plans, create and analyze systems, and devise mechanisms that address operational issues in coordination with Central and Field Operations teams o Increased productivity and quality by conducting qualitative audits to analysis associate and department outputs; Improved department productivity by 8%• Mentored emerging leaders across areas of association management, communication skills, career development and critical thinking skills• Delivered and monitored performance management steps for under performing salaried leaders based on company policy

• Effectively coordinated and delivered network directives and initiated action plans with cross functional teams to adhere to network actions and goals• Implemented continuous development program of robotics trainers, created and delivered cross training program to increase building operating capacity; Introduced new safety compliance Standard Work for entry level associates, and new Ambassador Program• Upheld learning/operations network standards (training, compliance, and proper delivery of learning curriculum) across the entire facility of 5,000+ new Amazon associates• On boarded 5,000+ Amazon associates within 4.5 months of site launch• Created Simple Issue Management ticketing to unify issue management at Amazon including backlogs, and sprint management• Generated multiple informational data landing page for Amazon’s Learning department that provided real time notifications• Professionally developed 3 direct reports into promotional roles while under my supervision

• Implemented and leading a building wide quality, productivity, and engagement initiative• Led the #2 team in North America during PEAK season 2020• Created a new value added department from the ground up – Created SOP’s, trained 70+ associates & 6 process assistants, established morning debrief outlines, etc.• Continually lead, manage, and develop a team of 70+ Amazon Associates• Improve efficiency & productivity by conducting continuous audits and deep dive analysis’s• Finite focus on driving standard of work and promoting improvement techniques• Effectively coordinated network directives and implement action plans with cross functional teams to achieve an optimal outcome

• Led, managed, and developed a team of 30+ Amazon associates• Improved efficiency & productivity by implementing a deep dive associate audit analysis• Drove standard of work and continuous improvement through a project that was implemented

• Provided clear and concise direction to administer a coordinated plan for the workday• Managed 2-5 partners at a time for correct procedures and efficient techniques • Trained new partners from start to finish by constant reinforcement of techniques and valid information• Conducted partial inventory counts every other night (tracked waste/on hand levels)• Pulled/balanced cash from 6 tills to complete an end of day deposit of $1,500-$5,000• Handled customer complaints “Making the moment right” by evaluating the situation and finding a resolution• Time managed to conduct lunches, breaks, punch times, and inventory pulls to not affect customer satisfaction/experience

• Received recognition and validation by upper management for a timely and diligent work ethic (Promotion)• Exampled correct procedures, techniques, and knowledge to perform daily tasks at hand• Connected with customers to create a positive reflection of Starbucks culture

Responsibilities include:• Ensured the display quality of products is pristine and appealing to management and customers• Restocked different company’s products (beer, wine, seltzer’s, etc.)• Worked in an efficient and timely manner