Kyia Johnson Email & Phone Number

- Assist in the coordination and administration of NAB and ANCC accredited continuing education programs, ensuring all activities meet accreditation requirements and standards.- Provide support in the development and implementation of educational programs for healthcare professionals, collaborating with senior coordinators to align offerings with organizational goals.- Ensure all educational activities adhere to NAB and ANCC guidelines, maintaining accurate records and documentation for audits and accreditation renewals.- Serve as the primary point of contact for program participants, providing information on CEU requirements, course offerings, and certification processes.- Manage data related to participant enrollment, course completion, and CEU credits, generating reports to track progress and ensure compliance.- Assist in the planning and execution of training sessions, webinars, and workshops, coordinating logistics and ensuring smooth operation.- Collect and analyze participant feedback to identify areas for program improvement, working with senior coordinators to implement changes.

- Provide support to the medical records team, assisting with training, troubleshooting, and workflow optimization.- Serve as a point of contact between the medical records department and other healthcare staff, facilitating the flow of information.- Ensure all medical records practices comply with HIPAA and other relevant privacy regulations, maintaining strict confidentiality.

- Oversee access control for multiple hospitals, ensuring appropriate and secure access for staff, contractors, and visitors.- Manage credentialing processes and maintain up-to-date user accounts in hospital systems, coordinating closely with IT and HR.- Ensure access management practices comply with HIPAA and other regulations, conducting regular audits and monitoring access logs.- Provide training on access systems and protocols, offering ongoing support for access-related issues.- Quickly respond to security breaches, revoking access as necessary and documenting incidents.- Work with external hospitals and healthcare providers to manage shared access and integrated systems across facilities.

- Monitor government procurement databases and portals (e.g., SAM.gov) to identify new contract opportunities that align with the company's capabilities and strategic goals.- Create and distribute a weekly list of relevant government contract opportunities to the sales and business development teams, ensuring they have up-to-date information for decision-makingreview and analyze government contracts, RFPs (Requests for Proposals), RFIs (Requests for Information), and other procurement documents to identify key requirements, compliance needs, and potential risks.- Keep a detailed and organized database of government contract opportunities, including status updates, deadlines, and key contact information.

• Demonstrated strong customer support and relationship-building while effectively serving as the main point of contact for client inquiries and requests.• Diagnosed and addressed software-related issues, collaborating with internal teams and customer stakeholders to provide timely and effective solutions.• Initiated steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage.• Developed a level of product knowledge to speak intelligently to customers and address specific objections.• Documented and tracked qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems.

• Acted as the main point of contact for patients, demonstrating exceptional communication and active listening skills to address inquiries, provide support, and maintain a positive patient experience.• Developed a comprehensive understanding of patients’ individual needs and treatment plans, efficiently triaging and resolving issues while collaborating with multidisciplinary treatment teams to provide effective solutions.• Managed patient cases from intake to resolution, ensuring accurate documentation, timely updates, and thorough follow-up to meet patient needs and ensure their well-being.

• Effectively organized tasks and managed time to meet tight deadlines for documenting patient encounters and maintaining medical records.Adhered to strict HIPAA regulations, safeguarding patient confidentiality and privacy.• Collaborated seamlessly with medical professionals, nurses, and administrative staff to ensure coordinated patient care.• Pursued ongoing education and training to stay informed about the latest medical advancements and documentation practices.• Adapted to changes in healthcare technology and software, quickly learning new systems.• Advocated for patients by accurately documenting their medical histories, symptoms, and concerns, contributing to quality patient care.• Conducted regular reviews of medical documentation to identify errors or inconsistencies, implementing corrections to enhance data accuracy.

Public Health

Cosmetology/Cosmetologist, General