As the IT Department leader, I drive operational excellence by executing strategic plans that ensure seamless daily functions and enhance overall efficiency. I champion innovative technology solutions that propel business growth, streamline processes, and foster a culture of continuous improvement across the organization.Achievements: Successfully migrated on-prem services to the cloud, enabling greater scalability and reducing infrastructure costs. Spearheaded the transformation of paper-based processes into electronic workflows, significantly improving efficiency and sustainability. These initiatives were pivotal in facilitating a 100% work-from-home environment during pandemic situations, ensuring uninterrupted operations and business continuity.

Led ICT initiatives for Myanmar Parliament, aligning with Hluttaw Strategic and ICT goals. Acted as a key advisor, spearheading the Hluttaw intranet and e-Parliament initiatives, enhancing daily ICT operations, and building ICT capacity through targeted training. Facilitated technical collaboration between Union and regional/state Hluttaws.Achievements: Launched the Hluttaw Intranet in May 2019, trained major parliamentary committees, implemented solutions like Single Sign-On and mobile compatibility, contributed to the Hluttaw data center DR site design, and drafted ICT policies for parliamentary approval.

Directed the bank's IT infrastructure and operational support, ensuring the deployment of robust, reliable systems that underpinned all banking operations. Oversaw the design, implementation, and maintenance of critical IT environments, ensuring high availability, security, and performance across the organization. Collaborated with cross-functional teams to align IT strategies with business goals, driving continuous improvements in infrastructure resilience and operational efficiency.Achievements: Played a pivotal role in the Core Banking Implementation team, delivering essential IT infrastructure, including a state-of-the-art data center, virtualized server environments (VMware, Hyper-V) for production, training, UAT, and SIT, and a nationwide MPLS network linking branches to HQ.

Supported national offices across the Asia time zone by leading service delivery functions and overseeing infrastructure operations, including networking, server management, and virtualization. Mentored country office IT teams, fostering skill development and enhancing their capacity to manage and maintain critical systems. Ensured the seamless operation of enterprise applications and systems, driving efficiency and reliability across all IT services.

As a member of a global team of five, I provided Level 2 and Level 3 support for a decentralized corporate messaging system serving over 30,000 users across 100+ countries. Managed the IBM Domino/Notes messaging platform, including IBM Domino servers, Notes clients, IBM Sametime instant messaging, IBM Traveler for mobile devices and web mail.In addition to my official duties, I played a crucial role in emergency responses to natural disasters, including Typhoon Haiyan in 2013 (Philippines) and the 2015 earthquake in Nepal. I was seconded to these responses from the initial stage, serving as interim IT Manager until a permanent team could be established. Planned and implemented temporary and permanent infrastructure for headquarters and remote offices, managed interim budgets, delivered user support, coached local IT staff, and set up essential corporate systems, all within tight one- to two-month timelines.

Developed and mentored country ICT technical teams through targeted coaching and leadership. Collaborated with country entities to create and uphold ICT strategies aligned with global standards, policies, and procedures. Delivered exceptional customer support across country offices, addressing and resolving IT infrastructure issues through first, second, and third-level technical support. Delivered expert guidance on connectivity, networking, and security solutions. Led IT infrastructure implementations and collaborated with diverse business units to design and deploy customized ICT solutions. Proactively managed personal and team activities with precision, adhered to project management processes, and took on project management responsibilities as required.

Planned, designed, and managed IT operations, providing administrative direction and support for daily activities within the IT Department. Defined and implemented IT policies, procedures, and best practices, while overseeing network administration and managing Lotus Notes/Domino messaging and database servers.In addition to my core responsibilities, played a key role in the Cyclone Nargis (2008) emergency response. Led the planning and establishment of both temporary and permanent infrastructure for headquarters and remote offices, managed interim budgets, delivered user support, coached local IT staff, and set up necessary corporate systems, ensuring rapid and effective recovery.

Win2K3/Win2K/WinNT server administration, LAN installation/ administration, Cisco Router and Linux Firewall/ Proxy services administration, Lotus Notes/Domino messaging and database server administration, Lotus Notes Client support, IT procurement, maintaining and supporting hardware and applications, supervising a team of HelpDesk technicians, procurement of IT equipments and services. Managing VSATs network of over 30 sites.Apart from official duties, I was involved in a natural disaster emergency response - Tusnami (2005). The duties included planning and setting up of infrastructure for temporary head office Singapore providing technical support for the users.

Providing technical and IT assistant to MED Program Manger in reporting, developing loan tracking MIS database (MS Access), assisting MED team in using MIS database

PC maintenance, LAN Administration, Designing Multimedia Education Course for pre-school age children

Design and production of magazines, books, promotional materials, advertisements etc.

Digital video editing, creating animations and special effects for TV commercials

Supervising a team of service technicians, customer support service, system integration, installation and maintenance of PCs, related hardware and local area network

Teaching the use of various PC software, designing course materials, PC maintenance, LAN administration, and system, hardware and software installation