● Create detailed, well-structured, and comprehensive test plans. ● Prepare test cases, procedures, bug logging and reporting using JIRA. ● Continuously enhance QA process and procedures. ● Collaborate with other areas within IT to identify and improve testing approaches. ● Understand and apply business requirements and technical specifications. ● Persistent attention to detail during test execution. ● Actively support multiple cases while adhering to deadlines and hard stop requests. ● Clearly communicate and document defects verbally and in writing. ● Training in Tricentis TOSCA and ALM Octane

● Perform preservation and collection of electronic data requested by internal and external clients.● Use Guidance EnCase eDiscovery and scripts to collect and process data.● Retrieve customer phone calls from the NICE system for use in arbitrations and litigations.● Support Legal and Corporate Security teams by searching and delivering data from Enterprise Vault, Exchange mailboxes, O365 Compliance Center, computers network drives and backup tapes.● Communicate data results from refined search criteria and provide information on eDiscovery process and procedure.● Create and manage Legal Holds repository and data preservation company wide.● Actively support multiple cases and clients while adhering to deadlines and hard stop requests.

• Support daily operational aspects of information security by applying the Electronic Discovery Reference Model (EDRM).• Promoted to Team Lead due to my role in the dramatic decrease in cycle time metrics.• Interact with associates to perform collection of electronically stored information (ESI).• Perform covert and overt collections of logical files.• Convert different forms of ESI into useable data types. • Structure collected and in-house data to be processed or retained in-house.• Chosen to be specialized 3rd Party Email Repository data collector, which assisted in retrieving over 98 TB of data from CA Message Manager, Autonomy, Bloomberg Vault, and Global Relay.• Experience with Guidance Software, EnCase Enterprise and EnCase eDiscovery.• Utilize technical knowledge and business requirements to implement secure solutions to meet customer / client needs while protecting the Bank's assets. • Work with senior staff & team lead in determining methods, techniques, and evaluation criteria for obtaining and maintain high quality results and improvement of metrics. • Contribute to the development of security standards, procedures, and guidelines for multiple platforms and diverse environment by assisting in the testing and implementations of in house tools. • Used information security best practices to mitigate risk and data spoliation.• Completed over 500 cases for Compliance, Audit and Regulatory litigation matters.• Provide training to new hires and team members.• Perform testing with internal technology team for record keeping system CaseCura• Required to stay up-to-date on banks Anti Money Laundering policies and procedures.

Answer calls and assess customers' technical support needs and handle/route accordingly.Assist customers with installation of hardware and software.Use quality monitoring data management system to compile and track performance at team and individual level. Provide feedback on quality and metrics to call center team leaders and managers.Provide first level technical support on Internet connectivity and wireless communications using documented procedures and available tools.Provide just in time resolution to customer issues using diagnostic procedures and network applications/utilities.

Interact with faculty, staff and students on troubleshooting problems.Assist faculty and student body with any technical problems dealing with their computers or laptops.Install various software programs such as AS400, CAN-8, Windows, and Office.Install various types of hardware such as disk drives and network cards in computers and laptops.Assemble or disassemble computers/laptops that are used in offices, computer labs, and classrooms.Promoted from Student Technical Assistant to Assistant Zone Manager to Zone Manager.Perform monthly office visitations to monitor and upgrade systems.Conduct presentations on technical problems such as sharing documents or basic computer maintenance.Answer in-coming calls regarding technical support issues.Log calls into the “Track-It” call-tracking system.Complete special projects/assignments given by the User Support Manger or STA Manager.