Experienced professional in the health insurance industry with comprehensive knowledge of Medicare and Individual/Family plan enrollment processes across federal and state exchanges. Highly regarded for effectively communicating and supporting internal agents, employees, and external carrier partners. Skilled in training, coaching, and leadership with a proven ability to set and achieve goals. Proficient in quality monitoring, analytical problem-solving, and workflow management to ensure operational efficiency. Experienced in escalation resolution, with a strong focus on delivering exceptional customer service and support. Demonstrates excellent documentation and organizational skills essential for onboarding, licensing, and providing comprehensive agent support.