Successfully developed , implemented and maintained the company's Quality Management System in compliance with ISO:9001 2015 standardsConducted annual internal audits for all key processes across the organization to assess compliance to the standard and identify areas of improvementEffectively collaborated with external auditors during annual surveillance and re-certification audits, leading to a smooth audit process and the retention of ISO:9001 2015 certification, demonstrating the company's commitment to quality management.Ensured 100% alignment of all processes, procedures, and documentation with ISO:9001 2015 requirements by working closely with cross-functional teams, leading to successful ISO:9001 2015 certification and improved quality management.Delivered comprehensive ISO:9001 2015 training to 27 new employees, ensuring 100% adherence to standards and enhancing operational efficiency.Developed and monitored quality metrics and progress, while identifying areas of improvement in product and service delivery times, support resolution times, employee quality performance and customer retention.Enhanced operational efficiency by leveraging insights from management review meetings, resulting in cost savings and improved productivity.Ensured that MRT’s quality policies and procedures are communicated effectively to all stakeholders, including customers, suppliers and employees.

Successfully managed and oversaw contracts and agreements administration, resulting in accurate budgetary templates and statements of work, leading to improved financial transparency and understanding of customer requirementsCoordinated with external and internal stakeholders, such as sales, development and clients, to address contractual issues and ensure effective communications throughout the contract lifecyclePrepared amendments, extensions and terminations of contracts as requiredIdentified and assessed potential risks associated with contractual language and proposed improved revisions of each documentConducted thorough reviews of contracts to identify areas of improvement and minimize legal and financial risk

Liaison for Avaya sales team in discovery calls, demos and pricing with enterprise level customers and partnersKey player in growing ACNS sales by $3 million between 2020 and 2023Developed and maintained relationships with Avaya customers and partners to drive sales and ensure end customer satisfaction and continued loyalty.Lead pricing strategist for simplified, "out of the box" pricing model, which removed the need for custom Statements of Work.Worked alongside support and product development to ensure existing ACNS customers were equipped for success with the product, and that the product continued to add value to their operations.Collaborated with marketing, product development, product management and support, to ensure that sales efforts are aligned with overall business objectives.Monitored sales activity and managed growing funnel while providing a weekly update to management on my sales performance and forecastGenerated and maintained the inside sales process and tools to improve efficiency and effectiveness for the MRT Sales team (Hubspot CRM, ACNS Custom Pricing Calculator, Forecasts and SOW Procedure)Authored training materials for sales to understand our contracts process and provided training for ACNS pricing calculator

Developed a plan to increase Markus Lifenet sales into the UK marketLanded a large multi-year deal with two South Korean ship buildersPromoted awareness of product lines internationally to top distributors and resellersExhibited at leading offshore technology tradeshows including, Offshore Technology Conference (Houston,TX), SeaWorks (Southampton, UK), METS (Amsterdam)Intimated marketing initiatives including website content, brochure reviews and campaigns.International sales increased by 300%. Secured multi-year contracts with ship builders in the US, Canada, Korea and Taiwan.

Identified prospects and key contacts within targeted vertical marketsInitiated conversations through cold calling, networking, and email to discuss current needs and gauged interest for next stepsDeveloped tailored presentations around customer requirements, provided product demonstrations and educated prospects on safety standards for the offshore industryHandled all client relationships post sale with both end users and resellers

Purchasing luxury golf apparel for men, women and childrenCreated, planned and managed displays, point of sale marketing management Monitored Monthly InventoryDeveloped supplier relationshipsInitiated and maintained customer relationshipsCurated and implemented golf tournaments/special events

Organized promotional events in and around campus Targeted and contacted local businesses with joint marketing interests Collected names and emails for weekly raffle giveaways  Surveyed target market for customer profile

Excelled as a sales associate in a competitive environment, maintaining a high sales quota of $1200/dayEstablished rapport with valued customers to gain knowledge of clothing preferencesProcessed and authorized returnsAssisted in Inventory Control/OrganizationAssembled displays and aided in store positioning