Medical Invoice - Account Manager Achieving personal collection goals while complying with all applicable laws and Company policies at all timesAchieve set revenue targets and call quality objectivesAdvise and influence clients’ customers on the payment options for debt recoveryHandle each call promptly and in the correct manner, updating records accordinglyInput customer related data accurately and efficientlyTake responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notifiedDecide on the correct action when negotiating paymentsSkip tracing current customer demographics Reconcile customer past due account balances Call and email customer solutions and negotiate payment plans for account rehabilitation

Student Loan - Account ManagerPerform skip tracing and contract observance functions to ensure compliance of all company, client, federal and state regulationsResponsible for working with consumers to help reconcile past due accounts in a professional, ethical, and courteous mannerWork from our call center with consumers and negotiate to achieve appropriate payment arrangementsAccurately assess consumer accounts to ensure appropriate actions are takenNote accounts accurately and make all necessary updates in the collection systemMaintain training to ensure proper compliance with industry regulationsMeet productivity and call quality standardsOperate in a goal-oriented environment, achieving individual and team performance and quality targetsAchieve schedule adherence and compliance expectations