Kyla Wright Email & Phone Number

Canada

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

POC on customer experience functions and overall business insight• Assist with testing functionality of IT enhancements and provide feedback for continued success.• Sales and Strategy Support• Business analysis and reporting• Proficient in collaboration with stakeholders to establish and maintain processes/best practice• Assist with presentation of logic process for team• Ability to identify root causes of any issues and provide immediate and trusted support• Core business consultant on a global project to enrich customer provided data

Managing the lifecycle of customer Cisco assets • Providing accurate and timely information about device locations, service coverage status, and pending product life cycle events. • Implementing efficiencies to improve the lifecycle management, account support, and service planning• Managing, tracking, and reporting on any asset / contract management issues• Customer On-Boarding, understanding who the customer is and their needs• Build IB baseline to consult with customer on next steps in IB clean up• Validating and Classifying the IB Assessment to create IB Remedy Plan• Establish and maintain customers MACD (Move, Add, Change and Delete) processes• Provide monthly/quarterly reports to review with network inventory with customer

• Head and train on IBCT pilot and/or any other best practices projects for CPE/sales team• Assist customer/partners with maintaining install base for large networks• Ongoing asset maintenance and continued understanding of customer needs• Scrubbing install base for renewals and providing breakdown to CPE and CSM• Analyze data provided by customer/partner and provide feedback and suggestion on action plan moving forward• Biweekly calls with customer to review purchases and ensure maintains service is allocated to correct contracts and install sites

• Collaborate with Service Sales and Shared Services to develop plans to meet agreed upon timelines and deliverables• Coordinate with cross-functional teams• Proactively setting and managing expectations around delivery and requirements• Complying with case management standards and providing timely updates to systems/tools• Engage with Shared Services to ensure work requests are complete and compliant with Transactional requirements• Prepare information and analyze data prior to submission to Shared Services• Drive and implement project plans in accordance to the DLM through to completion• Communicate status and updates to designated deal Stakeholders, Service Sales, Product Sales, and Customers/Partners as required.• Ensure POs are booked through to completion, releasing of holds, order failures, conversion, and submission are resolved in a timely manner and appropriate Sales Credit Assignment/Re-assignment

commission reports for all reps monthly sales reports for all reps monthly send out email and mail promotions and new product info to sales team and customers support VP of Sales and Marketing Retail and Pro division, Sales and Marketing management team and President (not in my official title, but these are ‘Executive Assistant’ entrustments) create and receive PO's assist in customer projects like new item set up sheets, photos for websites handle confidential customer info/contracts keep rep info up to date and well as customer information Support management team with trade show set up items such as pricing sheets, customer handouts and iPad setups Contact person for customer rebate and payment info problem solve any report matters for sales figures or customer set up in system (Epicor)

Mississauga, On

Process daily input of credit purchases and maintained system Billing of service calls and inspections Finalize and manage the status of deficiency quotes Coordinate with head office about services, questions, and concerns from customer inquiries File and backup all documentation of service and inspections Supply certificates for inspections Act as liaison with subcontractors for any service/inspections required outside of the district Provided any needed information/documentation for sales representatives Assist service department with service calls and technician dispatch. Provide customers with any needed information/spreadsheets on demand Organize technicians schedule Assist reception with switchboard relief