Kyla Conley Email & Phone Number

Pleasanton, California, United States

• Customer Relationship Management: Successfully manage 75+ customer subscription agreements quarterly, consistently closing 100% of assigned accounts on time. Serve as a trusted advisor to sales and field operations.
• Process Improvement: Contribute to maximum productivity and success through the integration of improved processes and actionable procedures.
• Cross-Functional Collaboration: Proactively partner with internal and external cross-functional teams to ensure seamless execution of annual reporting and subscription management processes, demonstrating a strong.

Menlo Park

• Solely manage contract expiry and renewal, including contract negotiations and procurement between internal teams and 25+ external security consultants and non-profit organizations by providing a streamlined point of.
• Created, implemented and refined the processes and procedures for all security consultant partnerships, resulting in improved documentation retention, vendor relationship analysis and allowing for more effective.
• Oversee the day to day operations of the $13M fiscal budget, by tracking monthly vendor spend, partnering with crossfunctional leadership, and procurement on annual budgets and any billing escalations
• Support team in transitioning to Google Suite by facilitating training sessions, creating team drives, communication migration plan and problem- solving implementation issues

San Francisco Bay Area

• Managed 50+ highly confidential supplier relationships through implementing strategic sourcing strategies and tracking product portfolio activity and supplier transitions
• Point of contact for trouble-shooting both supplier-level and product-specific issues, interacting directly with upwards of 150 suppliers and internal cross functional teams ( operations, analytics, program managers)
• Utilized Salesforce.com and product management software system to manage and implement sourcing strategies for 7000+ products
• Created test cases for IT team to enhance and improve product management software system
• Collaborated with senior leadership and cross functional leadership (finance, sales, operations, IT) to identify operational issues, develop strategies and implement process improvements as needed

Oakland, CA

• Data Management including campaign contracts and maintenance requests
• General administrative including multi-line switchboard, greet customers, and vendors
• Manage Concur expense reports for 2 vice presidents
• First line tech support for 25+ employees and vice presidents

Dallas, TX

• Recipient of Top Selling Experience awards - Jan 2011, April 2011, Oct 2011, Feb 2012, Oct 2013
• Engage the guests and provide an experience that makes them feel their expectations are exceeded
• Lead with a consecutive 3 time award winning team- “Store that provides best customer service”
• Coach team of 20 to exceed revenue by cultivating customer relationships and create repeat clientele
• Resolved or escalated employee or customer related conflicts
• Partnered with neighboring stores to building brand awareness (offering free merchandise & small in house services, promoting events) resulting in increased store traffic through new launches and off peak season

San Francisco Bay Area

• Consistently manage 300-350 leads: utilize online and offline sources to cultivate new leads and develop/maintain pipeline
• Make 80-100 daily outbound sales calls to business owners across all verticals
• Drive the full sales cycle to attain new business: make introductory calls, assess business goals through qualifying, work with business owners in Yelp’s platform and advertising packages, and close the deal

Richardson, Texas

• Recipient of Top 10 Percent Award - Highest performers in Liberty Mutual Commercial Insurance business unit
• Supervised a team of 15 – Delegated workflow to prioritize tasks in order to meet SLAs and exceed KPIs and client expectations
• Appointed to committee with Senior Management and Project Managers to facilitate 3 work process efficiency projects simultaneously; reducing annual spending by 10%
• Collaborative problem solving to improve and simplify unit productivity to exceed company service standards
• Department Subject Matter Expert and trainer on updated workflows and company platform enhancements
• Train all departments from the top down via class room or individual level