Kyla Conley Email & Phone Number

Pleasanton, California, United States

•Customer Relationship Management: Successfully manage 75+ customer subscription agreements quarterly, consistently closing 100% of assigned accounts on time. Serve as a trusted advisor to sales and field operations teams, developing effective strategies to complete annual reporting processes.• Process Improvement: Contribute to maximum productivity and success through the integration of improved processes and actionable procedures.•Cross-Functional Collaboration: Proactively partner with internal and external cross-functional teams to ensure seamless execution of annual reporting and subscription management processes, demonstrating a strong commitment to collaboration and customer satisfaction. Consistently recognized for thoroughness and clarity in calculations and explanations, facilitating effective communication across teams and with customers. Recently, received positive feedback for a well-prepared, interactive, and informative presentation to Deal Operations Leadership sharing best practices and showcasing a deep understanding and mastery of the Subscriptions subject matter.

Menlo Park

•Solely manage contract expiry and renewal, including contract negotiations and procurement between internal teams and 25+ external security consultants and non-profit organizations by providing a streamlined point of contact and consistently delivering execution of end to end vendor relationships• Created, implemented and refined the processes and procedures for all security consultant partnerships, resulting in improved documentation retention, vendor relationship analysis and allowing for more effective problem solving• Oversee the day to day operations of the $13M fiscal budget, by tracking monthly vendor spend, partnering with crossfunctional leadership, and procurement on annual budgets and any billing escalations• Support team in transitioning to Google Suite by facilitating training sessions, creating team drives, communication migration plan and problem- solving implementation issues

San Francisco Bay Area

• Managed 50+ highly confidential supplier relationships through implementing strategic sourcing strategies and tracking product portfolio activity and supplier transitions• Point of contact for trouble-shooting both supplier-level and product-specific issues, interacting directly with upwards of 150 suppliers and internal cross functional teams ( operations, analytics, program managers) • Utilized Salesforce.com and product management software system to manage and implement sourcing strategies for 7000+ products• Created test cases for IT team to enhance and improve product management software system• Collaborated with senior leadership and cross functional leadership (finance, sales, operations, IT) to identify operational issues, develop strategies and implement process improvements as needed

Oakland, Ca

• Data Management including campaign contracts and maintenance requests• General administrative including multi-line switchboard, greet customers, and vendors• Manage Concur expense reports for 2 vice presidents• First line tech support for 25+ employees and vice presidents

Dallas, Tx

•Recipient of Top Selling Experience awards - Jan 2011, April 2011, Oct 2011, Feb 2012, Oct 2013•Engage the guests and provide an experience that makes them feel their expectations are exceeded•Lead with a consecutive 3 time award winning team- “Store that provides best customer service” •Coach team of 20 to exceed revenue by cultivating customer relationships and create repeat clientele •Resolved or escalated employee or customer related conflicts •Partnered with neighboring stores to building brand awareness (offering free merchandise & small in house services, promoting events) resulting in increased store traffic through new launches and off peak season

San Francisco Bay Area

•Consistently manage 300-350 leads: utilize online and offline sources to cultivate new leads and develop/maintain pipeline•Make 80-100 daily outbound sales calls to business owners across all verticals•Drive the full sales cycle to attain new business: make introductory calls, assess business goals through qualifying, work with business owners in Yelp’s platform and advertising packages, and close the deal

Richardson, Texas

•Recipient of Top 10 Percent Award - Highest performers in Liberty Mutual Commercial Insurance business unit•Supervised a team of 15 – Delegated workflow to prioritize tasks in order to meet SLAs and exceed KPIs and client expectations•Appointed to committee with Senior Management and Project Managers to facilitate 3 work process efficiency projects simultaneously; reducing annual spending by 10%•Collaborative problem solving to improve and simplify unit productivity to exceed company service standards•Department Subject Matter Expert and trainer on updated workflows and company platform enhancements •Train all departments from the top down via class room or individual level•Manage processing of regional office invoices and new business down payment checks