Kyla Pizzino Email & Phone Number

Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Adelaide, Australia

My role as a Finance Consultant is to work with clients to determine their borrowing needs and ability, select a loan suited to their circumstances and manage the process through to settlement. I hold a diploma in Finance & Mortgage Broking Management and I am a member of the MFAA. I have access to a panel of lenders and specialise in the following areas;*Residential Loans / Mortgages*Equipment Leasing*Car & Personal Loans*Investment Loans*Guarantor Loans

Adelaide, Australia

Business owner, overseeing the marketing, origination, underwriting, processing, and establishment of loans whilst building and maintaining long standing relationships and networks.

Adelaide, Australia

As a Senior Customer Service Consultant at Bank SA it was my responsibility to build sound & sustainable professional relationships with members and staff. My daily tasks included the followingIdentify sales opportunities on every call and look for ways to package a solution to suit the customers needsMeet and exceed KPI'sComply with policies, procedures and guidelinesProvide a high level of customer service by responding quickly and effectively to customers needsUndertake retention based activities designed to identify and respond to the risks of customers moving their business elsewhere.

Adelaide, Australia

Seen as the communications expert it was my responsibility to take the lead on the crafting of communication pieces, consulting with project teams and taking ownership of the communication requirements. Ensuring that all product, process, system and regulatory changes within the Sales group was successfully communicated to both internal stakeholders and frontline staff across all channels including Retail, In/Outbound Telesales and Door to Door. Achievements / Responsibilities Creation of a weekly marketing pack which consisted of 5 products that required full attention by the Sales Group. This pack has become an essential tool that is used in weekly discussions by the Senior Management Team. Closed possible gaps in communications by regularly reviewing marketing material and rewriting documentation, ensuring suitability for the targeted audience. Actively looked at better ways of communicating to stakeholders by maintaining strong relationships and regularly seeking feedback and suggestions.

Adelaide, Australia

As a Channel Support Executive it was my responsibility to maintain strong relationships within all Sales Channels by working closely with internal stakeholders from Sales, including Centre Managers, National Account Executives, Yes Optus Franchise Business Executives, Sales Executives, Team Leaders and Campaign Managers to effectively manage the implementation of new products, marketing campaigns and business process improvements.Achievements / Responsibilities Develop, maintain and influence relationships with key stakeholders associated with program launchesIdentify and work towards the continuous improvement of program launchesDevelop and maintain communication plans for all product launches and initiatives. Maintain strong relationships with stakeholders across the business both internal and external.Maintain a solid understanding of the channels' business practices being a subject matter expert.Provide quality support to the Sales team to ensure the development of a highly motivated Sales Channel.

Adelaide, Australia

It was my role to obtain and retain existing business services by providing a tailored solution to the customers business needs by making regular contact with existing business customers to acquire new services by cross selling and closing the sale.It was also imperative for me to maintain sound business product knowledge and deliver on customer commitments and expectations.

Adelaide, Australia

Resolved customer complaints by offering solutions to them to retain their services whilst maintaining a win / win outlook for both the business and the customer.I delivered on customer commitments and expectations including any complaints that were presented.I assisted customers in relocating their Optus services to their new residence, this required a high level of attention to detail.

Adelaide, Australia

Proven experience in Providing exceptional level of customer service to all customers.I was responsible for acting Team Leader duties on ad-hoc basis for the centre.I was the point of contact for the centre for any escalations as i was recognised as being a product matter expert.I was an Accredited Quality Assessor for the centre which required my to listen to calls and provide feedback and coachingI assisted in the training of new starters.I provided coaching and development for new and existing representatives.I acted as coach,Team Leader and Trainer for new teams.I wrote and delivered 'one on ones' to team members on monthly basis.I was responsible for performing Centre Manager ad-hoc requests for follow up/ procedural changes.I Liaised with other departments on Service Level Agreements / processes / training for implementation.I was responsible for resolving complex service and billing issues for small business customers.

Education record

Diploma Finance And Mortgage Broking Management, Finance, General

Board Member