Kyla Ratchford Email & Phone Number

Toronto, ON, CA

Remote

Remote

Ottawa, Ontario, Canada

Organize and coordinate internal and external activities. Gather information and provide administrative and client support to teams and business units. Maintain efficient and useful record management of business data and prepare reports as required.

Toronto, Ontario, Canada

Coordinated development and management of policies and procedures related toquality / accreditation projects. Supported the Director of Service Excellence in overseeing the development, implementation and maintenance of the quality improvement program, accreditation program, and related plans. Provided cross-organizational support for implementing changes.

Toronto, Canada Area

Managed company-wide employee engagement survey from design to data analysis and reporting to action planning. Played key role in development of a company-wide hiring process. Developed and managed company-wide exit interview process including data analysis and reporting to provincial leaders. Designed and delivered quarterly turnover reporting to senior.

Toronto, Canada Area

Sustained excellent working relationships with insurance providers to ensure consistent client care. Converted dire aging accounts receivables by engaging in frequent and consistent collection efforts. Supervised operation of front line reception. Prepared daily revenue reporting and maintained cash flow. Developed new clinic revenue by focusing on.

Toronto, Canada Area

Developed and maintained database of all Ontario clinic network revenue and provided monthly reporting to leadership. Researched and developed policies and training related to clinic administrative processes. Developed and maintained training materials and conducted training sessions. Coordinated and administered intercompany calendar of professional.

Calgary, Canada Area

Supervised and maintained a working knowledge of 35-40 employees and their competencies. Utilized scheduling software while managing requests for service provision. Identified client needs and ensured satisfaction with quality of care. Participated in employee development through the performance evaluation process and professional development modules.

Winnipeg, Canada Area

Operated radio transmitters and ancillary equipment. Received, interpreted, and prioritized routine and emergency service calls to dispatch personnel and equipment accordingly. Answered calls for service using established guidelines, documented required data, and evaluated calls to determine call type and priority. Answered 911 emergency calls in a.