Manages injured workers medical and disability cases/activities to ensure appropriate expenditures. Coordinates and negotiates with suppliers and rehabilitation facilities to medical supplies and services. Manages litigated claims by directing legal counsel, negotiating settlements, and extending authority to legal counsel to resolve high exposure claims. Manages financial aspects of claims by establishing appropriate exposure and preventing fines and penalties. Provides service to customers, claimants, and medical providers. Discusses and develops resolution strategies with outside counsel. Mentors lower-level case managers, assists with training, completes file audits and reviews on lower-level case managers, assists the team in the absence of the team leader, assists with team leader functions. Participates in serious case reviews by reviewing files, summarizing facts, identifying legal issues, presenting claim information and exposure to senior managers, and offers recommendations to address issues. Manages highly complex workers' compensation cases (i.e. extensive lost time, highly litigated cases, catastrophic injuries, long-term hospitalization, PTD, high compliance and complex state reporting requirements, and carrier-reportable claims) by interacting with all involved parties, obtaining accident information, assessing injuries, analyzing medical reports, establishing appropriate reserves, reviewing and approving/denying medical services, negotiating and authorizing settlements, and making final determinations.

Worked alongside administrative professionals and professors to provide university staff and students support for Blackboard. Wrote user manuals for and frequently assisted with troubleshooting for teleconferencing equipment. Completed general clerical work as well as data entry using Microsoft Office programs.