It Technical Support Specialist
CurrentClearly and concisely communicates complicated technical issues and their solutions. Plans and schedules troubleshooting, installations, and repairs to minimize inconvenience while maximizing efficiency for customers. Installs, maintains, and repairs hardware, components, & software systems. Sets up and provides support for networked and non-networked devices including computers, printers, projectors, cameras, and other technology. Images and initializes office and classroom computers. Troubleshoots technical complications to find the most effective solutions. Documents problems and their resolutions for future reference.