Kyle Abernathy Email & Phone Number

United States

United States

West Des Moines, Iowa, United States

Consulted Owner/Operator, his leadership team and team members ranging from 130-160 people.Immediately developed new hiring strategies for leaders to engage with top tier candidates. This boosted leaders confidence to make decisions, eliminated their doubt when hiring, and maintained an average of 57.56% turnover rate vs. the region average of 94.98%Developed and streamlined all restaurant systems to find areas of opportunity to reach goals such as multi-unit and presented these to Operator and executive team.Utilized my corporate staff experience to mentor leaders and shifted the executive teams focus to uphold a caring culture, and have a better guest interaction for the overall restaurantSpearheaded implementation of the future Chick-fil-A POS system, Commerce Point, in our Food Truck and ADP as a Test Pilot - Provided any feedback to Chick-fil-A Inc.’s DTT team on improvements of this next level system before it rolls it out chain-wide.Maintained strong connections with vendors, Midwest Operators, and our ADP business partners which resulted in sales growth and brand loyalty/engagement across all of Iowa. Assisted Operator in being selected as one of 4 locations in the midwest region to obtain a Chick-fil-A food truck.Grand opened, developed training, and took ownership of food truck operations from early 2023 to early 2024.Achieved and maintained top 5 in sales of all Chick-fil-A food trucks in the US. Hit $1.6M sales in the first year on the food truck alone.Brought Chick-fil-A to nearly every area of Iowa, connected with business leaders and served thousands of guests Chick-fil-A for the first time.Innovated ways to grow sales in new communities and customized BOH process to bring seasonal products to all cities we served via truck. Helped to obtain Symbol of Success in 2021, and integral in the success of obtaining Symbol of Success for 2023 with total sales of $13.2M - A 29.9% increase over prior year

United States

Traveled across the country full-time in the Industry Leading Chick-fil-A Inc. Leadership Development Program. During this time I championed the brand, developed myself and others, and displayed immense flexibility and business acumen as the pandemic unfolded while I lived/worked on the road full time.Role - Grand Opening Supervisor - Consulted with Owner/Operator of each location to ensure they were on-schedule with hiring plans, leadership team build-out, overall operations, all initial and ongoing certificates from the city and their personal business platform to run operations when location opened- Oversaw final stages of construction for new locations and provided feedback and updates on progress to off-site corporate staff- Successfully opened and consulted Operators and teams at 11 locations over 18 months in 11 different states in the midwest, southwest, southeast, and northeast- Vetted, recruited, and trained over 200+ Corporate Field Talent Staff who served in the opening of each new location- Consulted many external Owner/Operators on the culture, platforms the brand used, as well as completion and review of end-of-month processes and P&L- Adapted to all new requirements as pandemic unfolded during Grand Openings. Prioritized safety of the dozens of FTS still traveling to each assignment. Valued the Owner/Operator's franchise investment and constantly achieved sales growth during unprecedented times.Role - Interim Manager- Acted as corporate operator in the interim between franchised partnerships- Coached existing leadership and teams, hired new leadership and team members, and rebuilt systems to uphold standards of the brand- Connected and lead teams of 35-110 people depending on location needs- Held ownership of end-of-month processes and P&L- Developed budgets for various sections of the business to hold leadership accountable and keep business costs low- Had final say on all team member interviews, disciplinary actions and promotions

Des Moines, Iowa

- Lead teams using the top down mentality to provide a positive environment for our team and from them to guests- Cast vision for team members to continue bettering ourselves and optimizing employee and guest experience- Manage inventory, food safety, and product quality by delegating responsibility to leaders in each area and setting goals for each to achieve- Utilize time management skills to plan meetings with other directors and communicate each areas goals, issues, and results- Created and achieved customer survey score goals by raising overall satisfaction from low 70s to 80+ in the first 5 months- Reduced our Positive Food Cost Gap by 40% YOY which also reduced our overall Food Cost by 4.8%- Assisted in achieving Symbol of Success in 2018

Hickory/Lenoir, North Carolina Area

- Utilized lean strategies and industry knowledge to eliminate non-value add processes in client’s supply chain- Traveled across the country to meet with and give presentations to clients utilizing Excel, Access, and PowerPoint to visualize their spend and movements- Successfully managed one of the companies largest clients, in addition to others, for a total of $150 Million in transportation spend- Retained and managed new clients acquired during the company’s two acquisitions during my tenure- Provided timely and professional correspondence with all clients through daily email and phone calls.- Achieved over 10% of our entire departments sales growth goals in 2017

Hickory, North Carolina

- Utilized lean strategies with clients and other team members to resolve issues in supply chain- Managed projects and tasks with clients to achieve success in optimizing their transportation spend- Retained over 90% of my personal clients while assisting in implementing new training programs for our company for continual growth

- Worked closely with Grand Opening Supervisors and Operators to provide the best training for team members - Provided clear instruction and expectations to team members - Built positive relationships with other trainers - Defined, set, and accomplished goals to build the best team for each store - Held the title of lead trainer for 9 out of 10 openings for Front of House and Back of House - Developed leaders in each restaurant to be continuously reinventing the standards and build lasting relationships with their team

Morganton, Nc

- Hired, scheduled, and trained new employees along with existing employees to achieve the best team - Encouraged a healthy work environment that focuses on the customers while maintaining a fun atmosphere with community among others - Improved sales by 17% over previous year - Achieved top 20% or higher for chain-wide customer surveys - Collaborated with other managers to continuously go beyond customer expectations - Worked with programs such as Excel and Word to provide the employees with training and development materials - Developed leaders within the restaurant - Planned meetings with the Owner/Operator to design new sales strategies and build the brand inside and outside the restaurant

Hickory, North Carolina

- Led and developed managers and team members - Hired and trained team members to best fit the vision of the store/company - Planned and led team meetings to introduce new sales strategies and build brand - Implemented new operational strategies to improve customer satisfaction and boost sales - Gained working knowledge of schedule and truck ordering to fit the sales projections - Built lasting relationships with local schools and businesses to promote outside catering - Developed community among team members and provided a healthy work environment

Hickory, North Carolina

- Effective, persistent negotiator determined to close sales and deals to increase sales - Set goals and deadlines to meet sales targets - Organized and focused to complete daily sales goals - Results oriented attitude while keeping a professional outlook at all times - Customer focused and driven to produce the best service possible and ensuring positive end results

Hickory, North Carolina

- Able to work independently and very proficiently to provide top quality service - Performed operation of all warehouse equipment - Very efficient and productive on and off production time - Complied with OSHA standards to ensure quality product in a food safe manner - Organized and determined goals each day to increase productivity - Achieved the 10,000 cases selected award

Hickory, North Carolina

- Controlled and managed all activities in the store during each shift - Money and time management - Upheld standards set by upper management - Quick problem solving abilities - Scheduled team/manager meetings to collaborate on progress and areas of opportunity

Bachelor’S Degree, Business Administration And Management, General

Associate’S Degree, Associates Arts