Kyle Adamission Email & Phone Number

Orlando, Florida, United States

Manage portfolio of clients by owning and developing the relationships with them, while supporting and promoting the use of accesso services and products.• Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support, product development, engineering, IT and quality assurance. • Managing, maintaining and administering the preparation, configuration, loading, and testing of products for sale across eCommerce websites and point-of-sale systems • Managing projects for both new clients and continued development of existing clients; leading the technical, client and project activities in a prioritized and pro-active manner. • Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently. • Contributing to overall accesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts. • Acting as client advocate, providing client feedback on changing needs, trends, expectations and satisfaction; keep clients informed of significant issues that might affect them. • Providing overall account management, including billing oversight, contract addendums and tracking technical projects. • Quoting and track all billable project work. • Provide continued training support as clients leverage additional system functionality. • Managing client support notifications, requests, and Service Desk tickets. • Running and verifying client specific reports and filter results with a high attention to detail. • Performing testing on new software releases. • Performing weekly website reviews for existing clients. • Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

Orlando, Florida

Provided oversight, input, and management for the Global Standards & Procedures Department in maintaining global Standard Operating Procedures (SOP) and related processes, facility design standards, and operational attraction safety standards. Partnered with leadership at all Universal parks and project teams within Universal Creative, while maintaining productive relationships.• Promoted acceptance and annual updates of Global Policies & Procedures, training over (500) Team Members on utilization of facility design standards, along with gathering, documenting, and sharing of over (600) best practices from across all Universal parks. • Created strategies and implemented / executed plans to lead department programs forward, reducing risk to company by managing compliance, having consistency where possible, and driving department leadership buy-in on standardization practices being implemented.• Administered department SharePoint sites by providing direction of sites, producing new pages, developing multifaceted workflows between multiple list/libraries, permission management, and site/permission auditing.• Acquired translation services vendor through RFP process and managed deliverables to and from Vendor at various times throughout year.• Traveled annually to each park strengthening relationships and driving current projects to completion with local teams.• Improved processes and reports, resulting in decreased workload and increased efficiencies by 25%.

(See Asst. Director, International Operations, Global Standards and Procedures role with Universal Parks & Resorts)

(See Asst. Director, International Operations, Global Standards and Procedures role with Universal Parks & Resorts)

Orlando, Florida, United States

Championed and grew successful operation of the Blue Man Group Front of House and led department supervisors, a team of (25) in Revenue Operations (food/retail) and (75) in Theatre operations (box office, call center, ushers), oversaw ticketing system daily operations, and provided exemplary guest service.• Administered reserved seating ticketing system, along with ensuring efficiency and operational excellence for end users, resulting in reducing transaction times by 25%.• Led VIP Lounge Sales initiative that incentivized the Box Office and Call Center Team Members to upsell experience and also added product to other sales channels, which increased sales revenue 21% over PY.• Partnered with Marketing & Sales department to effectively plan and implement sales initiatives for Blue Man Group Orlando, resulting in 35% increased revenue.

Orlando, Florida, United States

Oversaw various business systems within the Entrance Operations Department. Analyzed data and trends, developed and provided performance and system metric reporting. Created and initiated new reporting systems as businesses changed. Maintained and streamlined the SharePoint site for all of Entrance Operations.• Led weekly review with Entertainment, Marketing, Advertising, Legal, and local printing vendor to produce park maps.• Oversaw resort secret shopping program focusing on service interactions from a guests’ point of view, increased participation of program by 50%, and partnered with IT to develop a new system that provided greater productivity and flexibility.• Liaison between Investigations and the Entrance Operations Management teams to thoroughly audit all aspects of front gate areas weekly, while providing recommendations and reports to create tighter controls and mitigate risks.• Created and implemented an Asset (keys, radios, etc.) Checkout System to replace paper sign-out process used by all of Park Operations, increasing efficiency 75% and significantly increased Team Member satisfaction.

Orlando, Florida, United States

Supervised employees’ duties, set and upheld leadership standards, oversaw cash handling processes, ensured highest level of guest service at all times, and guiding work locations efficiency in daily operation of the front gate.• Performed administrative duties such as scheduling, maintenance of time & attendance records, performance evaluations, vendor relations, monitored labor standards, projected labor needs, and explained overages/shortages to management.• Managed Group Sales Ticket Reservationists team calls and daily responsibilities to ensure exemplary guest service and target phone/revenue goals were met.• Observed, critiqued, and adjusted daily functions of both departmental personnel and standard operating procedures to drive quality guest service.

Orlando, Florida, United States