Professional, enthusiastic, results-driven individual with a track record of increasing responsibilities while gaining further knowledge of all business functions, activities, and operations. Over ten years of experience in high demand customer service roles resulting in extensive knowledge of communications and services to a diverse group of clientele. A Bachelor’s degree in Finance, combined with an Associates’ Degree in Management, added to the extensive work experience has positioned me for continued growth and to excel in my career. Areas of expertise include:  Professional, enthusiastic, results-driven individual with a track record of increasing responsibilities, while gaining further knowledge of all business functions, activities, and operations. Excellent verbal and written communication skills developed through 10+ years of experience in high-demand customer service roles and 15+ years of experience in hospitality accommodating a diverse group of clientele. Innovative and dynamic personality that allows me to develop strong relationships with superiors, colleagues, and customers. Extensive computer skills including the Microsoft Office suite, advanced knowledge of Microsoft Excel. Strong work ethic founded on self-motivation and the ability to solve problems through creative resolutions to get the job done. Experience executing projects efficiently and effectively, while under pressure, prioritizing attention to detail and accuracy. Ability to acclimate to different environments and open to new processes and technologies.