Kyle Apperson Email & Phone Number

Washington

Gig Harbor, Wa

Greater Seattle Area

• Directed the service/repair of elevator systems in commercial low and high-rise office/government buildings and hospitals, overseeing operational requirements for 2400 elevators & escalators, and collaborating with customers to determine issues, setting timeframes and making them aware of potential disruptions.• Oversaw the performance, scheduling, tasks, safety, hiring and disciplinary action of International Union of Elevator Constructors (IUEC) mechanics.• Managed 20 service mechanics, two escalator crews, 4 Field Supervisors and a dispatcher, totaling 29 team members.• Successfully implemented strategy to grow service routes and quickly train inexperienced mechanics to deliver on customer expectations in the current job market with a severe shortage of qualified technicians.• Consistently assessed and adjusted to ensure efficient resource allocation.• Guided the proper scheduling of service, repair and maintenance for billable and unbillable/warranty issues.• Responsible for justification and approval of maintenance and repair purchases over $500• Provided guidance based on my expertise to the Repair Department Manager engaged in major repairs.• Worked with customers to address concerns, invoice disputes, attend quarterly business reviews, provide reports and provide technical explanations.• Provided management data to the executive staff to support decisions regarding unprofitable accounts, route additions and other service business objectives.• Worked with IT department to fix problems and make improvements on in-house service request application.• Played a key role in the creation of client proposals and capital planning, working with the sales staff to ensure accuracy and help present.• Utilized engineering and managerial expertise in problem resolution, drawing review, vendor management, cost control and revenue growth.

Phoenix, Arizona Area

Direct operations for the organization engaged in the service, repair, modernization and installation of elevators.Oversee the performance, scheduling and tasks of International Union of Elevator Constructors (IUEC) mechanics.Direct the service/repair of elevator systems in commercial low and high-rise office/government buildings and hospitals, overseeing operational requirements for 1100 elevators at 450 client accounts, and collaborating with customers to determine issues, setting timeframes and making them aware of potential disruptions.Manage 11 service mechanics, two repair crews and modernization/construction crews, totaling 25 team members.Oversee the individual performance of staff working independently on set routes and manage all emergency repairs.Guide the proper scheduling of service, repair and maintenance for billable and unbillable/warranty issues.Manage work and modernization of established systems, and the installation of systems in new construction.Attend project meetings with customers, consultants and general contractors to discuss issues and scheduling.Play a key role in the creation of client proposals, working with the sales staff to ensure accuracy and help present.Utilize engineering and managerial expertise in problem resolution, drawing review, vendor management, cost control and revenue growth.

Phoenix, Arizona Area

Managed overall service operations to ensure optimal efficiency, consistent functionality of equipment and client satisfaction.Directed the scheduling, tasks and performance of 10 service mechanics, 1 repair crew and a field engineer in servicing and repairing 950 elevators, setting up individual routes and determining response for emergency repairs.Managed all Centric IUEC union employees in the State of Arizona engaged in service and repair assignments.Received requests from customers and scheduled repairs, troubleshooting and special work projects.Collaborated with service mechanics to resolve issues at customer locations and solicit help from field engineers if warranted in addition to personally traveling to client facilities to provide expertise in problem resolution.Engaged in research on the internet and in reference manuals to identify corrective measures for various systems.Contacted suppliers to troubleshoot difficult issues and locate replacement parts for repair/service projects. Surveyed all types of elevator systems from two-floor units to products in 30-floor+ high-rise buildings, determining proper maintenance procedures and identifying issues to be aware of from a maintenance perspective such as faulty traction ropes, excessive wear noticeable during inspection, or costly equipment and parts difficult to obtain.Provided knowledge of different manufacturers capable of providing/locating components.Collaborated with the sales staff to determine if anything should be excluded during the writing of maintenance contracts, and attended customer meetings to discuss equipment and what the company could offer for service.Assessed equipment with mechanics and spoke with vendors to identify potential upgrades and best options.Provided knowledge in working with bid documents and in delivering modernization presentations.Consistently met the company’s core values to provide better service than competitors with fewer callbacks.

Mason, Oh

Initially worked with the company as a mechanical engineer, moving into a supervisory role in the escalator engineering department, then manager of the same department before promotions to manager of R&D and finally to the role of Director of Engineering. Engaged in direct collaboration with manufacturing staff, quality control teams and suppliers.Managed Mechanical, Electrical and Software Engineers.Oversaw Job Application and R&D departments.Worked closely with the Technical Support department on incorporating improvements and fixes.Coordinated with field offices to support modernization/installation efforts as well as problem resolution.Provided oversight for the sale of new equipment through the creation of shop/manufacturer drawings.Supervised the performance and tasks of 15 team members, providing training and mentoring for achievement. Oversaw the standardization and revision control of parts and assemblies for manufacture by plant or suppliers.Led the R&D team in partnering with engineers in Japan to develop a new control system for the American elevator market geared toward cost reduction during an economic downturn to replace a currently used/marketed system.Drove the development of a low-cost, standardized, PLC-based hydraulic control system.Strategized the beginning stages of development for a new machine-room-less elevator for US sales/marketing, branching off from collaboration with engineers in Japan due to high costs for the American marketplace.Represented the company on various NEII and ASME A17.1 code committees.

Bachelor Of Science - Bs, Mechanical Engineering

Master Of Business Administration - Mba, Finance