Kyle Baca Email & Phone Number

• Accurately manage the Skill Set assignments of 175 agents to ensure they were properly skilled to handle calls• Produce and deliver any operations ad-hoc reporting needs in an accurate and timely manner• Responsible for coordinating document management and entry of data into system• Communicates and complies with deadlines. • Kept track of received data and verified accuracy of data to be entered

• Dealt with calls in a highly professional manner• Handled complaints in a considerate and professional way• Accurately updated customer records with information• Answered queries quickly and efficiently• Quickly understanding a caller’s point of view and to empathize with them• Able to respond and adapt to the needs of all customers• Ability to work with minimum supervision in a busy environment

• Assisted in setting-up banquet halls for parties• Reviewed seating arrangements• Greeted guests with a smile • Describe menu items in detail and provide recommendations• Accurately relay the various ingredients and cooking methods employed• Maintained enthusiastic environment when working with children• Communicated with customers and accommodated their requests• Served food and beverage• Assisted with cleaning and bussing tables

• Received and welcomed the guests with due attention; greeted them with a smile• Provided highest quality of service to the customers by making seating arrangements and room booking prior to their visit• Presented the guests with menus and explained any special cuisines to be served• Ensured food quality before serving, presented it in the most appetizing way• Assisted the customers by working out their queries and grievances• Coordinated with other staff to ensure the availability of best service for the guests