Kyle Backes Email & Phone Number

Greater Milwaukee Area

•Managed multi-line insurance premium accounts for more than 550 client accounts (workers’ compensation, general liability, auto)•Collaborated with large account clients to assure audit compliance and superior customer satisfaction•Assisted with and monitored branch budget•Worked in concert with internal team members regarding audit findings, variations, results and customer feedback•Maintained an “above average” internal review rating for work timeliness/production, audit quality, and internal/external communication•Received consistently exceptional survey reviews from client base•Promoted from Premium Auditor to current position in 2008

Travelers Insurance purchased commercial insurance division from Royal and Sunalliance in 2002 •Managed more than 500 client accounts in Northern Illinois and Southeastern Wisconsin•Performed compliance/payroll audits for multi-line accounts (workers’ compensation, general liability, auto)•Communicated audit findings to internal team members and clients•Perform regional and national client audits in collaboration with corporate office

Royal and Sunalliance purchased workers compensation division from EBI Companies in 1999•Manage $60 million in multi-line insurance premiums (workers’ compensation, general liability, auto) •Monitor client activity in Wisconsin, Michigan, Minnesota and Illinois (approximately 125 clients)•Act as liaison between insured clients and RSA colleagues at the local, regional and national levels•Instrumental in installation and testing of new premium audit technology•Develop departmental budget; monitor budget at local branch level; work with regional and national offices on budget management•Analyze financial data with regard to client insurability•Direct client billing process; provide detailed reports on deadline•Facilitate internal communications to maximize customer service• Oversee activity of three full-time underwriting staff members

•Scheduled and conducted client payroll audits to determine workers’ compensation premiums for companies in Wisconsin, Minnesota and Michigan•Assisted with development and management of annual branch-level budget