Kyle Backes Email & Phone Number

Greater Milwaukee Area

• Managed multi-line insurance premium accounts for more than 550 client accounts (workers’ compensation, general liability, auto)
• Collaborated with large account clients to assure audit compliance and superior customer satisfaction
• Assisted with and monitored branch budget
• Worked in concert with internal team members regarding audit findings, variations, results and customer feedback
• Maintained an “above average” internal review rating for work timeliness/production, audit quality, and internal/external communication
• Received consistently exceptional survey reviews from client base

• Travelers Insurance purchased commercial insurance division from Royal and Sunalliance in 2002
• Managed more than 500 client accounts in Northern Illinois and Southeastern Wisconsin
• Performed compliance/payroll audits for multi-line accounts (workers’ compensation, general liability, auto)
• Communicated audit findings to internal team members and clients
• Perform regional and national client audits in collaboration with corporate office

• Royal and Sunalliance purchased workers compensation division from EBI Companies in 1999
• Manage $60 million in multi-line insurance premiums (workers’ compensation, general liability, auto)
• Monitor client activity in Wisconsin, Michigan, Minnesota and Illinois (approximately 125 clients)
• Act as liaison between insured clients and RSA colleagues at the local, regional and national levels
• Instrumental in installation and testing of new premium audit technology
• Develop departmental budget; monitor budget at local branch level; work with regional and national offices on budget management

• Scheduled and conducted client payroll audits to determine workers’ compensation premiums for companies in Wisconsin, Minnesota and Michigan
• Assisted with development and management of annual branch-level budget