Kyle Backus Email & Phone Number

Remote

• Inventory, organize and manage the directorate’s shared documentation and records, including the creation of a modern SharePoint site, ensuring appropriate security combined with searching efficiency, while remaining in compliance with federal and departmental records retention and information management policies.• Create summary documents and resource libraries to assist program staff in identifying procurement tools and IT related services and systems, and partner with subject matter professionals to ensure current best practices are utilized. • Develop and analyze program requirements to formulate regulations, policy, and procedures and assist with their implementation, performance reviews, and improvement processes.

• Develop and adjudicate claims from injured federal workers containing complex medical and factual issues and complete detailed correspondence of a claim’s development and final decision. • Investigate claims and make timely determinations for medical care and compensation, including drafting and editing correspondence for the claim’s development, maintenance, and decisions and addressing technical and program concerns with the customers. • Oversee and maintain an extensive caseload involving administering timely and accurate compensation payments to claimants, ensuring accurate payroll information, and assisting them with returning to work through necessary medical treatment and vocational rehabilitation efforts.

• Developed, examined, authorized, and adjudicated Social Security claims involving retirement, disability, supplemental security, and Medicare benefits and mentored new employees in learning these systems and program requirements. • Reviewed records and resolved discrepancies to accurately process and complete claims according to policies, standards, and procedures. • Researched and adhered to policies needed to effectively process complex details of the caseload and resolve technical issues.

Philadelphia, Pennsylvania, United States

• Advised and assisted fellow employees in technical matters and complex cases as the unit lead, ensuring the compliance of administrative policies and regulations and business practices and objectives, and recommended areas for improvement during meetings with senior management.

• Interacted daily with a high volume of customers for a variety of concerns relating to Social Security services, assisting them in online services and in locating community resources, and partnered with technology/systems applications improvement teams to provide better user experience. • Processed several workloads involving continuing disability reviews, health records management and records maintenance, data entry and analysis, client eligibility, and technical solutions.

Bonita Springs, Florida, United States

Utilized confidential patient information data management systems.Provided the facility and patients with information regarding insurance benefits and requirements.Attended patient and facility requests and needs and ensured efficient flow of office operations, including the troubleshooting of problems with the space’s IT equipment and services.

West Chester, Pennsylvania, United States

• Communicated with surgeons and operating room support staff to provide preoperative and intra-operative technical support on surgical endoscopic equipment.• Input electronic case information and data essential for accurate billing and service improvement. • Maintained inventory, quality assurance, and routine inspections on surgical equipment and maintained and troubleshot electronic equipment necessary for laparoscopic procedures.

Chester, Pennsylvania, United States

• Maintained sophisticated state regulated files for children in crisis situations and their resource parents, ensuring personnel security requirements were met. • Supervised and documented daily interactions and counseling sessions with children and their resource or biological parents and consulted with child welfare and community services, and medical and legal professionals on the health and wellness of the child.• Developed individual service plans and quarterly reports for parents and children, communicated their progress in achieving developmental milestones, and oversaw daily care in accordance with court ordered requirements.

Bachelor Of Science - Bs, Software Development And Security

Bachelor Of Arts - Ba, Intercultural Studies