Technical Service And Support Manager
Current
May 2024 - Present
AeroLeads people directory · profile
Kyle Baker Email & Phone Number
Technical Service and Support Manager
at
Integrated Technology LLC (ITg)
1 work email found
@avanade.com
2 phones found area 425
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Service and Support Manager
Location
Cassopolis, Michigan, United States
Who is Kyle Baker? Overview
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Quick answer
Kyle Baker is listed as Technical Service and Support Manager at Integrated Technology LLC (ITg), based in Cassopolis, Michigan, United States. AeroLeads shows a work email signal at avanade.com, phone signal with area code 425, and a matched LinkedIn profile for Kyle Baker.
Kyle Baker previously worked as IT Technician at Kulzer North America and IT Associate at Oak Street Health. Kyle Baker holds Associate’S Degree, Computer Information Systems - Information Security And Digital Forensics from Edmonds College.
Company email context
Email format at Integrated Technology LLC (ITg)
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{first_initial}{last}@avanade.com
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Profile bio
About Kyle Baker
As an IT specialist, I have experience with corporations that are contracted to provide technical support for a wide range of companies. Be they small businesses with ten employees or Fortune 5 companies with tens of thousands of employees, my objective is to provide exceptional customer service and quality assistance to all users. I am, first and foremost, a people person. Whether I am assisting as remote or desk-side support, I first listen to understand the issue and then work to find full resolution, not leaving a project unfinished. This ensures that the work is done thoroughly and in a timely manner so production and service can continue seamlessly.While help desk issues can often be resolved by one person, working in a team atmosphere with fellow technicians has also been a highlight of my career. For example, my work at SITA saw the complete overhaul of the SEA-TAC airport arrival and departure network. As IT specialists, we completed the full cycle of the project from planning, design, and implementation to maintenance of the system. Through my service in the Army and my employment history, I have worked on several migrations of operating systems and phasing out and in new technology equipment and peripherals. I can evaluate technologies and their abilities to meet operating requirements for the needs of the specific companies and its users. Above all, I look for opportunities to help improve a company as well as the ever-changing responsibilities and advancements of my position as an IT specialist.
Listed skills include Microsoft Office, Powerpoint, Military, Windows, and 20 others.
Current workplace
Kyle Baker's current company
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21 roles
Kyle Baker work experience
A career timeline built from the work history available for this profile.
It Technician
Aug 2019 - Jun 2024
It Associate
May 2019 - Oct 2019
Feild Technician
Kinetic It Solutions
Jan 2018 - Oct 2018
Unified Communications Support Engineer
Preformed Windows Server OS and Lync/Skype CU updates for multiple companies on monthly basisMonitor multiple customer networks and systems in a NOC environment.Functions as the first point of contact in receiving client requests for resolution.Supported Software includes: MS Lync, Skype for Business, Windows Server, Active Directory, MS Exchange.
Jun 2016 - May 2017
Rapid Response Engineer
Monitor multiple customer networks and systems.Functions as the first point of contact in receiving client requests for resolution. Takes ownership of call and employs established automated and manual processes to ensure a complete, expedient and high quality resolution to client service requests Work with and escalate to higher support tiers. This.
Mar 2014 - Jun 2016
It Support Technician
Responsibilities include:End User SupportMonitor and Resolve incoming Helpdesk Support IssuesProvide training on supported platformsComputer SupportPerform Move/Add/Changes as requiredHardware/Software upgradesCompany owned software supportInstallation of all OS updates and patchesPBX phone system administrationManagement of configuration and.
Apr 2013 - Mar 2014
Feb 2013 - Apr 2013
Student
Graduated with two Associate Degrees. Along with both degrees I also earned my CEH (certified ethical hacker) Certification.Degrees:Network Technology Associate of Technical ArtsInformation Security and Digital Forensics Associate of Technical Arts
Apr 2010 - Mar 2013
Feild Technical Services
Replace all auxiliary equipment as needed, i.e. keyboards, mice etc. Apply IA patches weekly to ensure all computers are IA compliant. Troubleshoot email issues as they arise. (Which includes the OWA (Outlook Web Application). Troubleshoot Microsoft issues as they arise. Troubleshoot all network connectivity issues. Submit firewall modification forms as.
Dec 2012 - Feb 2013
Help Desk Analyst
Help Desk analyst Oct 09 – June 10Used Microsoft OS win XP, ms vista, office 2003, office 2007, active directory, remote desktop and remedy.Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Configures information processing equipment into required operating configurations.
Nov 2009 - Jun 2010
Security Specialist
Add, Modified, and Deleted user accounts for multiple software applicationsPreformed audit checks for SOX compliance
Sep 2008 - May 2009
Help Desk Support Technician\Work Load Manager
Maintained all tickets created over the internet and worked by the online team. Trained Online personnel and maintained metrics based on tickets. Handled Help Desk support calls for various applications through out the Boeing network. Supported multiple operating systems like Windows 2000, and XP. First line contact for customers of the Help Desk where our.
Feb 2007 - Aug 2008
Help Desk / Desktop Support Technician
Handled Help Desk calls and troubleshooting for 420+ users. Performed Desktop Support for users in the building starting with software or mouse trouble to replacing motherboards and other internal parts on both PC and MAC workstations and applications.
Nov 2006 - Dec 2006
Help Desk/Technical Support
Holland America
Used Microsoft OS win2000, win XP, office 2003, visio, active directory, Symantec ghost, and remedy.Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Configures information processing equipment into required operating configurations.
Apr 2006 - Oct 2006
Desktop Support
Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Handled all computer and logistics for the team.
Feb 2006 - Mar 2006
Help Desk/Technician Support
American Presidential Lines
Migrates to XP as well desktop, server and network support.Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Handled an average of 20-40 calls per day.Used Microsoft OS win2000, win XP, office 2003, visio, active directory, Symantec ghost, and remote desktop.
Oct 2005 - Jan 2006
Help Desk/Technician Support
Seattle Children’S Hospital
Migrations to XP as well desktop, server and network support. Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Handled an average of 20-40 calls per day.Used Microsoft OS win2000, win XP, office 2003, visio, active directory, Symantec ghost, and remedy.
Aug 2005 - Oct 2005
Desktop Support Specialist
Migrations to XP as well desktop, server and network support.XP upgrades, PC upgrades and help desk and administrator.This includes desktop, server, routers, switches, network topographies and basic troubleshooting. Used Microsoft OS win2000, win XP, office 2003, visio, active directory, Symantec ghost, and Heat.
Jul 2005 - Aug 2005
Pc Technician Support
Performed full install and maintenance of the entire arrival and departure network for the SEA-TAC airport. This includes troubleshooting servers as well as desktops and rackmounts. Starting in the Bios and going all the way through the full OS. This also entails all the cable making and running.Used Microsoft OS win2000, win XP, Server 2000and 2003.
Nov 2004 - May 2005
Information Systems Operator-Analyst
Configures information processing equipment into required operating configurations.Supervises the development, installation, operation and unit level maintenance of multi-functional/multi-user information processing systems.Plans, coordinates, and provides technical assistance for the installation, operation, systems analyst functions, unit level.
Sep 2001 - Mar 2004
2 education records
Kyle Baker education
Associate’S Degree, Computer Information Systems - Information Security And Digital Forensics
Edmonds College
Associate’S Degree, Computer Information Systems - Network Technology
Edmonds College
FAQ
Frequently asked questions about Kyle Baker
Quick answers generated from the profile data available on this page.
What company does Kyle Baker work for?
Kyle Baker works for Integrated Technology LLC (ITg).
What is Kyle Baker's role at Integrated Technology LLC (ITg)?
Kyle Baker is listed as Technical Service and Support Manager at Integrated Technology LLC (ITg).
What is Kyle Baker's email address?
AeroLeads has found 1 work email signal at @avanade.com for Kyle Baker at Integrated Technology LLC (ITg).
What is Kyle Baker's phone number?
AeroLeads has found 2 phone signal(s) with area code 425 for Kyle Baker at Integrated Technology LLC (ITg).
Where is Kyle Baker based?
Kyle Baker is based in Cassopolis, Michigan, United States while working with Integrated Technology LLC (ITg).
What companies has Kyle Baker worked for?
Kyle Baker has worked for Integrated Technology Llc (Itg), Kulzer North America, Oak Street Health, Kinetic It Solutions, and Enabling Technologies Corp.
How can I contact Kyle Baker?
You can use AeroLeads to view verified contact signals for Kyle Baker at Integrated Technology LLC (ITg), including work email, phone, and LinkedIn data when available.
What schools did Kyle Baker attend?
Kyle Baker holds Associate’S Degree, Computer Information Systems - Information Security And Digital Forensics from Edmonds College.
What skills is Kyle Baker known for?
Kyle Baker is listed with skills including Microsoft Office, Powerpoint, Military, Windows, Public Speaking, Microsoft Word, Microsoft Excel, and Leadership.
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