Kyle Baker Email and Phone Number
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Kyle Baker personal email
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As an IT specialist, I have experience with corporations that are contracted to provide technical support for a wide range of companies. Be they small businesses with ten employees or Fortune 5 companies with tens of thousands of employees, my objective is to provide exceptional customer service and quality assistance to all users. I am, first and foremost, a people person. Whether I am assisting as remote or desk-side support, I first listen to understand the issue and then work to find full resolution, not leaving a project unfinished. This ensures that the work is done thoroughly and in a timely manner so production and service can continue seamlessly.While help desk issues can often be resolved by one person, working in a team atmosphere with fellow technicians has also been a highlight of my career. For example, my work at SITA saw the complete overhaul of the SEA-TAC airport arrival and departure network. As IT specialists, we completed the full cycle of the project from planning, design, and implementation to maintenance of the system. Through my service in the Army and my employment history, I have worked on several migrations of operating systems and phasing out and in new technology equipment and peripherals. I can evaluate technologies and their abilities to meet operating requirements for the needs of the specific companies and its users. Above all, I look for opportunities to help improve a company as well as the ever-changing responsibilities and advancements of my position as an IT specialist.
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Technical Service And Support ManagerIntegrated Technology Llc (Itg) May 2024 - PresentSouth Bend , Indiana, Us
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It TechnicianKulzer North America Aug 2019 - Jun 2024South Bend, Indiana, Us -
It AssociateOak Street Health May 2019 - Oct 2019Chicago, Il, Us -
Feild TechnicianKinetic It Solutions Jan 2018 - Oct 2018
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Unified Communications Support EngineerEnabling Technologies Corp Jun 2016 - May 2017Estero, Florida, UsPreformed Windows Server OS and Lync/Skype CU updates for multiple companies on monthly basisMonitor multiple customer networks and systems in a NOC environment.Functions as the first point of contact in receiving client requests for resolution.Supported Software includes: MS Lync, Skype for Business, Windows Server, Active Directory, MS Exchange, AudioCodes gateways, and Polycom -
Rapid Response EngineerAvanade Mar 2014 - Jun 2016Seattle, Washington, UsMonitor multiple customer networks and systems.Functions as the first point of contact in receiving client requests for resolution. Takes ownership of call and employs established automated and manual processes to ensure a complete, expedient and high quality resolution to client service requests Work with and escalate to higher support tiers. This includes the ability to troubleshoot and assist customers when problems are realized and ensure correct client documentation.Supported Software includes: MS Lync, Windows Server, Active Directory, MS Exchange, and MS Data Protection Manager -
It Support TechnicianWave Broadband Apr 2013 - Mar 2014Kirkland, Wa, UsResponsibilities include:End User SupportMonitor and Resolve incoming Helpdesk Support IssuesProvide training on supported platformsComputer SupportPerform Move/Add/Changes as requiredHardware/Software upgradesCompany owned software supportInstallation of all OS updates and patchesPBX phone system administrationManagement of configuration and changesTroubleshooting issues within system as well as individual phonesManage equipment, vendor, & remote office issuesDocumentation and standardization of existing infrastructureIT Network ElementsTroubleshooting processes24 x 7 On call responsePartner with other regional IT & IP engineering staffLocal travel required to other offices in the regionOther duties as assigned or required -
Tech SupportAccessline Communications Feb 2013 - Apr 2013VOIP Tech Support -
StudentEdmonds Community College Apr 2010 - Mar 2013Lynnwood, Wa, UsGraduated with two Associate Degrees. Along with both degrees I also earned my CEH (certified ethical hacker) Certification.Degrees:Network Technology Associate of Technical ArtsInformation Security and Digital Forensics Associate of Technical Arts -
Feild Technical ServicesHoneywell Aerospace Dec 2012 - Feb 2013Charlotte, North Carolina, UsReplace all auxiliary equipment as needed, i.e. keyboards, mice etc. Apply IA patches weekly to ensure all computers are IA compliant. Troubleshoot email issues as they arise. (Which includes the OWA (Outlook Web Application). Troubleshoot Microsoft issues as they arise. Troubleshoot all network connectivity issues. Submit firewall modification forms as needed. Place new computers on the network and domain. Place new printers on the network. Have distribution group mailboxes created. Make changes in Active Directory (AD), as such as creating computer accounts or updating expiration dates for user accounts. Assist in relocation of information systems (for liability purposes, all movements should be done by the hand receipt holder or delegate). Disable/delete accounts for outgoing staff members. Run CAT 5e cables outside of heavy traffic areas to maintain network connectivity. Also, delete previous user profiles from computer to assist in optimal performance of workstation if degradation in performance is noted by IT. -
Help Desk AnalystStarbucks Nov 2009 - Jun 2010Seattle, Wa, UsHelp Desk analyst Oct 09 – June 10Used Microsoft OS win XP, ms vista, office 2003, office 2007, active directory, remote desktop and remedy.Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Configures information processing equipment into required operating configurations. -
Security SpecialistAt&T Sep 2008 - May 2009Dallas, Tx, UsAdd, Modified, and Deleted user accounts for multiple software applicationsPreformed audit checks for SOX compliance -
Help Desk Support Technician\Work Load ManagerBoeing Feb 2007 - Aug 2008Arlington, Va, UsMaintained all tickets created over the internet and worked by the online team. Trained Online personnel and maintained metrics based on tickets. Handled Help Desk support calls for various applications through out the Boeing network. Supported multiple operating systems like Windows 2000, and XP. First line contact for customers of the Help Desk where our customer service skills are imperative.Supported over 1500 applications. -
Help Desk / Desktop Support TechnicianGetty Images Nov 2006 - Dec 2006Seattle, Washington, UsHandled Help Desk calls and troubleshooting for 420+ users. Performed Desktop Support for users in the building starting with software or mouse trouble to replacing motherboards and other internal parts on both PC and MAC workstations and applications. -
Help Desk/Technical SupportHolland America Apr 2006 - Oct 2006Used Microsoft OS win2000, win XP, office 2003, visio, active directory, Symantec ghost, and remedy.Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Configures information processing equipment into required operating configurations.
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Desktop SupportMicrosoft Feb 2006 - Mar 2006Redmond, Washington, UsFull Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Handled all computer and logistics for the team. -
Help Desk/Technician SupportAmerican Presidential Lines Oct 2005 - Jan 2006Migrates to XP as well desktop, server and network support.Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Handled an average of 20-40 calls per day.Used Microsoft OS win2000, win XP, office 2003, visio, active directory, Symantec ghost, and remote desktop.
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Help Desk/Technician SupportSeattle Children’S Hospital Aug 2005 - Oct 2005Migrations to XP as well desktop, server and network support. Full Help Desk/Desktop support ranging from monitor problems to network troubleshooting.Handled an average of 20-40 calls per day.Used Microsoft OS win2000, win XP, office 2003, visio, active directory, Symantec ghost, and remedy.
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Desktop Support SpecialistT-Mobile Jul 2005 - Aug 2005Bellevue, Wa, UsMigrations to XP as well desktop, server and network support.XP upgrades, PC upgrades and help desk and administrator.This includes desktop, server, routers, switches, network topographies and basic troubleshooting. Used Microsoft OS win2000, win XP, office 2003, visio, active directory, Symantec ghost, and Heat. -
Pc Technician SupportSita Nov 2004 - May 2005Geneva, Geneva, ChPerformed full install and maintenance of the entire arrival and departure network for the SEA-TAC airport. This includes troubleshooting servers as well as desktops and rackmounts. Starting in the Bios and going all the way through the full OS. This also entails all the cable making and running.Used Microsoft OS win2000, win XP, Server 2000and 2003, office 2003, visio, active directory, and Symantec ghost. -
Information Systems Operator-AnalystUs Army Sep 2001 - Mar 2004Arlington, Virginia, UsConfigures information processing equipment into required operating configurations.Supervises the development, installation, operation and unit level maintenance of multi-functional/multi-user information processing systems.Plans, coordinates, and provides technical assistance for the installation, operation, systems analyst functions, unit level maintenance, and management of multi-functional/multi-user information processing systems in mobile and fixed facilities.Assists in the design, preparation, editing, and testing of computer programs.
Kyle Baker Skills
Kyle Baker Education Details
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Edmonds CollegeComputer Information Systems - Information Security And Digital Forensics -
Edmonds CollegeComputer Information Systems - Network Technology
Frequently Asked Questions about Kyle Baker
What company does Kyle Baker work for?
Kyle Baker works for Integrated Technology Llc (Itg)
What is Kyle Baker's role at the current company?
Kyle Baker's current role is Technical Services and Support Manager.
What is Kyle Baker's email address?
Kyle Baker's email address is k.****@****ade.com
What is Kyle Baker's direct phone number?
Kyle Baker's direct phone number is +142597*****
What schools did Kyle Baker attend?
Kyle Baker attended Edmonds College, Edmonds College.
What are some of Kyle Baker's interests?
Kyle Baker has interest in Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Animal Welfare.
What skills is Kyle Baker known for?
Kyle Baker has skills like Microsoft Office, Powerpoint, Military, Windows, Public Speaking, Microsoft Word, Microsoft Excel, Leadership, Military Operations, Customer Service, Servers, Active Directory.
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