Kyle Baker-Kemp Email & Phone Number

London, Gb

London Area, United Kingdom

• Provide a streamlined and member demand driven training course schedule, that supports members and aims to grow business, improves commercial profitability, and maximises attendance. • Manage the progression and workload of the Member Programme Executive, who is responsible for the day-to-day delivery of over 150 training courses, including sending delegate information packs and communicating facilitator requirements.• Responsible for yearly budgetary and quarterly reforecasting team targets for CFO’s approval. • Focus on sales to build a sustainable cadre of return clients and optimise CRM to convert generic enquiries into sales for the Virtual Classrooms and wider Academy team.• Lead collaboration with a variety of teams (Marketing, Communities, Events, International) to ensure we are operating as one and members receive a seamless experience.• Cultivate a commercial mindset across the Academy team and effectively contribute to increasing the profit margin and profile of the Institutes’ offering.

London, United Kingdom

• Supported the Head of Member Engagement to build the annual training schedule to ensure the public course offering met member needs.• Managed the Member Programme Coordinator, ensuring they delivered each training course to the highest standard. • Analysed booking patterns, content relevance and delegate feedback to capitalise on, to ultimately grow the public course business.• Lead collaboration with the Professional Development Programme team to streamline, track and improve the quality of content and materials.• Collaborated with Professional Development teams to ensure processes are aligned, efficient and effective, allowing us to maintain standards and delivery to clients.

• Provided the ICAEW’s 150,000+ members with a comprehensive curriculum of 300+ CPD training dates within the Academy Public Course Team. Ensured courses were scheduled at optimum times of year to maximise delegate attendance and profitability. • Booked trainers and venues for the delivery of all training course dates, managing the finances, ensuring margin and delegate attendee targets were reached.• Managed the cancellation process for courses that weren’t commercially viable by communicating with delegates and maintaining a clear transparent service to members.• Creation and maintenance of training course web pages and responsible for ensuring certifications and online tests were efficient and customer focussed.• Issued trainer contracts, order forms & raised PO’s in accordance with negotiated rates.

London, United Kingdom

London, United Kingdom