I am an experienced, well-rounded, and self-motivated individual working for more than 10 years in various capacities within the natural gas utility industry. I have a broad knowledge of field operations from my time working as a Service/Delivery Dispatcher and System Operations Scheduler/Sr. Scheduler. For the past four years I’ve worked as a Business Analyst, most recently on the Business Intelligence and Analysis team, and have gained extensive knowledge of operations and processes in the Nicor Gas Call Center, Remittance, Billing, Meter Reading, and Credit business units. My technical experience includes:* data analysis* root cause analysis* process documentation and improvements* development and documentation of business requirements and test scripts for projects* Microsoft products including:
Listed skills include Natural Gas, Energy, Analysis, Business Analysis, and 30 others.