Kyle Basri Email & Phone Number

Supervisory position requiring extensive knowledge in the optical dispensing trade. I am responsible for Supervision and training of new optical dispensers and store managers helping with their on-boarding and continued development within the business.For the Tuggeranong practice, I serve as the initial point of contact for the resolution of consumer complaints regarding both policy advice and direct dispute resolution.As head troubleshooter for the Tuggeranong practice, a significant portion of my job involves understanding highly subjective language that customers use to describe the concerns and sensations they have with their vision and glasses, I then translate this into measurements related to lens manufacturing while explaining to the customer in plain language what I am changing and how it will help resolve their concerns, setting clear and concise expectations for ease of future interactions with the practice. Additional duties include concierge and reception, accounts administration, managing appointment books, assisting the optometrist with referrals, liaising with other medical practices for critical patient information in accordance with the Privacy Act, conducting medicare eligibility checks and billing, processing of ACT spectacle subsidy scheme applications for local government rebates, and pretesting patients; which includes comprehensive scans that necessitates knowledge of six distinct technologies to assist the optometrist and the practice throughout the day.

Managment position for an independent optical practice under the parent company EssilorLuxottica. As the first manager employed by the business for their first independent practice acquisition in the nation, I was given the responsibility of aiding in the takeover and oversight of all day to day operations of the practice.In order to fulfill my duties, which included onboarding former dispensers and optometrists in the face of a region wide personnel shortage during escalating COVID19 waves, it was crucial that staff members were retained. I was tasked with adapting the business's existing procedures to the corporate structure required by EssilorLuxottica, including providing training for completely new technology that would largely replace the skills that the old personnel employed. My store was the only newly aquired practice in the ACT and surrounding regions that successfully retained previous dispensers and optometrists. My duties included producing weekly, quarterly and yearly reports on staff and store performance for head office and state managers for the purposes of ongoing performance management of staff. Preperation of rosters, hiring new staff, Weekly auditing of OHS, covid policy and buisness confidence reports; including auditing for store wastage, cash management, stock levels, and all discounts applied by staff members

Customer Service Representative for Optus Tuggeranong store. I performed client servicing, customer account support, technical assistance, and sales in order to satisfy rigorous KPIs while working as a retail sales consultant for Optus. In this position I honed my skills for data input and client information management, including ID verification and security checks; servicing and account assistance for consumer and business customers through face-to-face, over the phone, and online chat interfaces.In order to fulfill my duties I was required to create and carry out contracts for devices, phones, internet, and insurance in compliance with the Australian Consumer Law and Privacy Act. In addition to my normal duties as a Sales consultant I was one of the two people in my store selected as part of a program to supply emergency support to essential emergency services via a newly developed online chat interface during the 2019/2020 bush fire season.

Skincare expert and Customer Service representative for Jurlique International.My responsibilities included concierge and reception for a back-of-house luxury spa, as well as meeting strict front of house sales kpi's that required conducting skin checks for product matching, which necessitated extensive knowledge of hundreds of products, over a thousand ingredients, and a wide range of skin disorders. With the company's cultural sensitivity training, I learnt how to manage a largely multinational premium clientele base, as the role needed an above-average grasp of foreign customs. At times the company required me to be a representative at fashion shows and interstate conventions to develop professional relationships for the purposes of brand awareness and promotion.

Maintained stock levels, processed sales and assisted customers with product selection. Performed Id and age verification in accordance with State alcohol laws.Required Responsible service of alcohol certification.

My major responsibility for the company as a beauty advisor was as a makeup artist, which required solo maintenance of an appointment book for the purposes of make-up application sessions with clients. In addition to makeup application, I was in charge of the pharmacy's cosmetics and skincare sections, where I provided sales assistance to customers requiring extensive knowledge of products and skin disorders.I also helped with the processing of scripts for the pharmacy, which necessitated cautious handling of medications and verification of scripts before the purchase was finalized.

Provided full-time home care support services to client with disability.I helped with meal preparation, stocking the kitchen, gardening, and housekeeping, managing the patient's medications, and helping with physiotherapy exercises for recovery. To encourage and support acceptance, self-worth, independence, and self-confidence, I provided counseling to the client.

As a sales assistant for Belconnen Halal Market, my duties included assisting customers with placing orders for halal-certified meats and groceries both in person and over the phone. Additional duties included data management for the stock system, replenishment, and store maintenance.