10 years experience in the retail space with IKEA.Management - Selected to travel to South Korea, the world’s largest IKEA store, to lead the build-up of multiple Sales Departments. Oversaw the smooth functioning of the Customer Service, Checkouts, and Home Delivery service departments. Managed coworkers & led teams to reach target key performance indicators. Monitored performance, created training material, analyzed customer feedback and followed up on opportunities, hired and fired, created weekly schedules.Sales - Sold kitchen planning services in a timely manner to convert visitors to customers. Planned and sold kitchens in 1 on 1 individual planning sessions with customers to inspire customers and create customer confidence in the product. Worked with contractors and acted as point of contact for issues or escalated cases to support finishing kitchen installation projects.Public relations & Brand Awareness - Identified trends and presented in management steering meetings, met with each department to develop action plans, and communicated clearly and effectively to all staff on progress and results. Developed a food distribution program for low-income families during the pandemic that increased IKEA brand awareness. Achieved IKEA Global Store of the Year Award 2021 through this effort.