Kyle Bedwell Email and Phone Number

• Managed team of MWOS Analysts responsible for preand post-sales support.• Coordinated scheduling and timing of all installs andnetwork related service calls.• Sought out and vetted new solutions offerings.• Worked as liaison to all of our 3rd party solutionsvendors, corporate IT, and Managed IT supportpartner(s).• Helped re-design our Customer Care Center’s remotesupport system.• Continued to be responsible for all the Lead Analyst rolesbelow.

• Helped manage transition from Canon Product to Xerox.• Acted as highest local level of tech support for allsolutions, including 3rd party solutions.• Performed more complicated installs and configurations,especially those including special software and/or manydevices• Performed demos and acted as a technical expert for theSales team during sales calls, events, meetings, etc.• Handled support escalations to Xerox.• Continued to be responsible for all the Systems Engineerroles

• Performed installs of equipment and software incustomer’s offices.• Trained customers on the operation of equipment andsoftware.• Helped educate sales reps on the latest equipment andsoftware.• Responded to network related service calls.

• Processed orders• Loaded and unloaded trucks• Delivered office supplies• Delivered and trained on copiers and fax machines• Delivered and installed office furniture• Repaired office furniture