Sales Operations Associate Account Manager
• Leadership: Member of Office Safety Committee – collaborated in the development of physical health activity and new safe locations for fire and tornado alarms• Support sales team with technical reports for presentation to customers, as well as project management strategy and coordination for accounts• Run data reports including sales results, order details, and customer setups• Analyze data in preparation for account manager presentations with new and current customers supporting strong revenue operations and sales compensation• Optimize customer data and retail label updates during periodic company-wide price increases; administer customer information regarding costs, retails, and display layouts• Place orders for product and display materials based on project requirements• Work with marketing, finance, warehouse operations and product operations management teams to provide support for strategic initiatives and project management• Manage projects and customer inquiries for national and regional customers in the USo Projects include: new stores, displays, product lines, and existing program changeso Role requires strong verbal and written communication skills to build relationships, to solve problems with creative solutions while collaborating with others• Lead hands-on hardware product rollouts for new customer acquisitions and current customer expansions; review post event for continuous improvement opportunities• Assist Canadian business with new stores, programs, and customer service inquiries• Provide customer service and respond to customer and Hillman sales rep issues / questions via email and phone; connect on a range of topics regarding the organization• Attend meetings regarding project progress to contribute analytical review
