• Manage team responsible for large-scale enterprise software and integration deployments globally across DealCloud and Intapp's customer base• Responsible for the overall execution and delivery quality of a portfolio of client projects, as well as overseeing resource staffing, resource forecasting, project budgets/profitability, and delivery team efficiency• Team primarily responsible for Integrations between our software and other 3rd party solutions, one-off bespoke process, custom reporting, Off-the-shelf integration build and deployments• Establish procedures and best practices to ensure seamless customer transition between Engineering and Technical Support teams for integration builds• Coordinate efforts between Engineering, Consulting, Technical Support and Data Tools team within Global Technical Services• Work with internal and external teams across all phases of client lifecycle (pre-sales, onboarding, post-go-live) to ensure customer satisfaction in various capacities

• Managed projects to implement DealCloud software for enterprise and strategic clients • Organizing global efforts across teams both internally and externally on various projects simultaneously• Oversight of daily activities by the project team(s) and reporting of those activities to key stakeholders.• Project planning and coordination around scope, budget, and timeline for multiple workstreams and phases

• Manage and execute projects for the implementation of various S&P SaaS solutions to our new and existing clients, as well as in-house projects.• Responsible for leading a completion of onboarding of a client, as well as post-go-live support in the days, weeks or sometimes months following go-live.• Maintain relationships with various client personas during the course of the project, including key stakeholders, project managers, project team members, technical personnel, users, etc. both internally and externally.• Provide expertise of cross product integrations and data flow to assist customer with integration activities, using methods such as web services, data feeds MQ and FIX.• Work across various IHS Markit solutions covering all the various asset classes and products.• Partner with Internal Stakeholders to provide top level service by leading new initiatives that provides further solutions to the needs of our existing clients.• Assist in creating and maintaining best practices for organizational processes including documentation of client implementation runbooks.

• Summer Intern Manager & Program Director for all Global Client Relations interns. • Provide outstanding client services by assisting clients across all facets of application support, including but not limited to, deal management, service interruptions and/or production issues, user training and general application usage.• Specialist for Equity, Wealth Management and Compliance products.• Expertly create solutions to issues that syndicate trading desks have regarding product applications.• Facilitate the onboarding, product testing, systems integration and user training for new clients using multiple internal and external teams.• Communicate and manage multiple streams of work simultaneously across different teams, while meeting deadlines.• Liaise with product build teams regarding forthcoming enhancements, and solicit feedback from clients to ensure seamless support.• Manage ad-hoc projects for internal and external clients across multiple products.• Orchestrate training of global colleagues and process documentation for process improvement.• Collaborate with clients for UAT periods during new product releases to ensure bug-free releases and client adoption.• Spearheaded my team’s transition from Microsoft TFS to Jira integrated with Salesforce.

• Oversight of 100+ offshore team members for daily business functions as well as ad-hoc projects.• Transferring data from various internal and external sources into the data collection application and checking existing data for discrepancies/duplicates. Making necessary changes or assigning changes to researchers to insure data is consistent and uniform.• Creating and maintaining hierarchies amongst the entities in the Ipreo database.• Ensuring accuracy and comprehensiveness of Ipreo’s existing data. Identifying solutions for eliminating discrepancies and missing information from the database. Communicating with individual researchers and team leaders regarding content specifications and guidelines.• Identifying sources and creating processes for collecting and tracking new information as needed. Assisting team leaders in developing standards, benchmarks, and specifications. Populating new data points through analysis of external and internal sources including websites, industry publications, client lists, SEC filings, etc.• Researching and responding to client inquiries regarding holdings and commissions information. • Tracking all projects using the Kanban project management process. Entering changes and new information into internal databases using specified rules. Communicating regularly with team leader/management/team members regarding status of projects and workload.• Participating in creation/maintenance of research manuals and enhancements to the databases and research methodology.• Assisting in training of new employees as needed.

• Consultative solutions for long and short term resource needs for both healthcare facilities and healthcare providers.• Contract negotiation and communication with healthcare providers. • Assignment planning.

• Drove sales through all channels by maximizing selling behaviors. Capitalized on all promotional events through successful event execution and staff excitement• Built agile, service-focused teams to deliver on the evolving expectations of our customers• Leveraged tools, reports and insights to make appropriate business adaptations that resulted in increased sales and service• Acted as an active visible leader; motivating, directing and coaching hourly non-management staff• Used experience and insights to bring in new products to increase sales and grow