Kyle Blaine Email & Phone Number

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

Dallas, Tx

Application Analyst for the Diagnostic Imaging IT group at Parkland Hospital, supporting McKesson Radiology, and Philips iSite PACS, Philips' cardiology suite (Xcelera, XPER), GE Muse, Epic Radiant, peerVue, StudyShare, PowerScribe, MagView, Digisonics, Radimetrics, Segami, TeraRecon, and various smaller ancillary applications.Provide support, project management, strategic planning, architecture, and design for Radiology and ancillary imaging departments.

Richmond, B.C.

- Manage high profile customer accounts through issue management, long term projects, and system upgrades as well as promoting work flow and product enhancements. - Act as Escalation Manager for high priority or critical issues within Support. - Senior resource in Support department responsible for coaching and mentoring front line technical staff. - Worked as a Project Manager for Remote Deployment Team, managing various PACS systems upgrades.

Richmond, B.C.

- Resolve complex customer PACS / RIS radiology system issues, including third party integrations (PowerScribe, Vitrea, TeraRecon, Segami, Orthoview). - Communicate efficiently with internal groups including R&D, Engineering, and Sales. - Chosen to train and mentor multiple new hires. - Selected to participate in multiple internal programs, including Six Sigma sessions, new department initiatives, and various pilot programs. - Attended multiple on site customer upgrades, as well as on-site systems support for corporate customers.

Richmond, B.C.

- Interface with third party vendors to replace and diagnose defective hardware. - Troubleshoot problems to determine scope of hardware / software issues. - Authored and vetted multiple knowledge base articles to improve department efficiency.