Kyle Bourassa Email & Phone Number

Hello, I am a CompTIA A+ certified support technician with over four years of professional experience. I am searching for a position which will fully utilize my extensive knowledge in hardware and software support, installation, troubleshooting, repair, maintenance, and problem resolution. Regardless of working alone or in a group, I always deliver prompt, exceptional results.I specialize in diagnosis and repair of laptops, desktops, peripherals, printers, mobile devices, network routers, switches, and audio-visual hardware.I have comprehensive training in setup and facilitation of video conferencing broadcasts, operation of cameras, and streaming hardware/software from my position as an A/V Technician.My skills include, but are not limited to:- One on one and remote technical support for clients.- Previous experience diagnosing and repairing Dell, HP, and Lenovo units.- Experience working with inventory and asset management systems (Tempest and AIMS).- Creation of support tickets, with focus on detail and quality to benefit both support personnel and clients.- Extensive experience with Microsoft applications, including Windows OS (XP, 8, 10, 11) and Office.

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  Longwood University

  Communication Studies