Kyle Bryan Email & Phone Number

Winnipeg, Canada Area

• Administer the enterprise content management system.• Perform workflow analysis and provide solutions for the editorial applications environment.• Assist in defining business requirements for software and workflow solutions.• Function as a liaison between the business and technology groups.• Work with the PMO to create schedules and timelines for project based work.• Collaborate with technology groups to evaluate new technical software and workflow solutions.• Provide administrative backup to the department manager.

Winnipeg, Canada Area

Winnipeg, Canada Area

Winnipeg, Canada Area

Provided email and telephone support on all internal systems including advertising, editorial, production and finance. Assisted users with reported issues on hardware, OS, email, and corporate accounts. Functioned at a high level in a very stressful environment, demonstrating tact and resolving issues quickly with an analytical approach.Performed after hours support, quickly assessing problem severity and potential systems impact. Created essential workarounds in time sensitive situations to mitigate service interruptions. Trained and supported new analysts.

Winnipeg, Canada Area

Monitor the world-wide network communications on Air Canada and Via Rail systems. Monitor and manage critical systems including reservations, baggage, ticketing, kiosks and finance. Perform hourly backups, system administration, and new software deployments on mainframes, servers, and workstations. Identify potential issues and determine appropriate response, escalating to technical support and engaging 3rd party issue management teams as required. Selected to work with all critical systems, starting on midrange, progressing to network operations and then onto mainframe responsibilities. Train and mentor new employees.

Facilitated implementations and provided support for Xpance software.