Sprague

Full PIP

opening GM -Hampton Inn Pontiac

Responsible for overall guest satisfaction, quality, and efficiency of service along with addressing any issuesManage front office and back office associates including hiring, training, scheduling, and continuous supportImplement all aspects of Schahet Hotels’ policies, core values, and mission statementAssist General Manager with day-to-day tasks and ensuring all Brand standards are metConduct month end inventories and monthly room inspections to ensure qualityProperty accounting including accounts payable and accounts receivableProcess payroll and ensure time card are correctOrder all supplies needed for all departments

Train and develop new associatesEnsure guests are 100 % satisfied by exceeding guest expectations Provide local knowledge about dining options, events, directions, and attractionsEffectively communicate to all departs and follow up to ensure all issues are resolved immediatelyComplete daily shift work including reports, cash balancing, an account postings

Ensure guest satisfaction by proactively researching their needs in order to exceed their expectations as well as displaying a genuinely caring and empathetic attitude at all timesAct as a local knowledge expert by researching local area attractions, dining, directions, and events in order to effectively assist guests with a concierge level experience of the local areaAnalyze guest satisfaction and profit and loss reports and provide ideas and feedback on ways to continuously improve operational efficiency and service experienceFulfill multiple job functions requiring ability to multi-task, prioritize, and manage time effectivelyProvide detailed communication to other departments to ensure that issues are resolved in an expedited manner and that continuous outstanding service is being provided to our guestsComplete daily shift paperwork, cash balancing, and account postings

Ensured that reservations were made accurately and that all requests were metAssisted guests upon arrival and departure in a warm and professional mannerHelped train new associates on hotel procedures and quality standardsDelivered room service and ensured rooms and laundry were prepared to standards

Cleaned dishes and set up for eventsEnsured food safety and quality standards were met

Fulfilled customer orders and ran cash registerPerformed all opening and closing functions, inventory management, and ordering Trained new associates on job functions and proceduresActivities and Relevant Courses:Purdue Study Abroad, Australia-May-June 2010National Society for Minorities in Hospitality-Purdue Chapter member