Steering a $45 million operation across 9 locations, our team's collaborative efforts led to a substantial revenue increase and a 5.71% improvement in our Net Promoter Score. The focus on customer upgrades contributed an additional $271,000 to the bottom line. With a mandate to elevate customer experience and operational efficiency, we reduced reschedules by 17.02% and seamlessly integrated four new managers into our dynamic environment.At Aptive Environmental, we championed a culture that prioritizes employee satisfaction and productivity, resulting in a positive shift in workplace dynamics. My dedication to fostering growth and efficiency is mirrored in the substantial revenue increase of 28.75% and the maintenance of an 80% gross margin at our 8 million-dollar service center. Our approach to increasing customer retention by 3.25% underscores our commitment to delivering unmatched value and quality to our clientele.