• Achieved quick learning and understanding of over 20 different systems at a high rate in order to gain competency at the earliest possible stage.• Provided SME,POR and process audit support in order for the project to maintain high levels of quality and productivity • Delivered experience and implemented consistent learning trends to new intakes to ensure competency levels were reached at steady pace.• Effectively produced high quality results in a highly target driven atmosphere• Developed key initiatives and abilities which have significantly developed into a well-rounded and varied insight into the operation from front end through to final response and closure

• Involved with the Sales Team for Insurance policies to protect consumers who have taken motor finance with the company.• Ensured the administrative side of the operation stayed informed and compliant within the business

• Delivered exemplary customer service at an extremely high standard• Led the Staff management, stock control and ordering, menu creation and liaising with suppliers to build new working relationships to improve the bar and the range of products we offered• Managed service supervision, dealing with queries and complaints, customer relations and the need for a combined approach from kitchen and bar staff amongst others.• Assured staff adhered to key business objectives and did their upmost to contribute to maintaining the companies increasing popularity and reputation• Trusted key holder for the business

• Responsibilities included cash handling, stock rotation and management, bar organization skills and processing delivery.• Shared responsibility of staff management including delegating duties and coordinating breaks on shift for up to 15 staff, weekly rota organization and staff training• Trusted key holder for the business

• 100 + Boys/Girls – Ages 10-16 • Coached multiple ability levels through beginner to expert• Led the boys and girls teams to two consecutive tournament finals